Patrice Plank
Sierra Vista,AZ
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Sales leader with good judgment, good planning abilities and interpersonal communication strengths.
Results-driven professional with extensive experience in customer relationship management and problem resolution. Known for fostering loyalty through immediate action on feedback and complaints, while effectively managing operations to enhance productivity and reduce costs.
Overview
19
19
years of professional experience
Work History
General Manager
Sierra Vista Natural Foods, Inc.
03.2019 - Current
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Full Time Caregiver
A.R. in Hospice
11.2017 - 09.2018
- Collaborated with healthcare teams to develop personalized care plans for patients.
- Advocated for patient needs, ensuring access to necessary resources and support services.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Professional Artist
Self Employed Artist
06.2007 - 11.2017
- Managed creative process from concept to completion for various art projects.
- Designed and executed original artwork for various private and corporate clients.
- Built and maintained working relationships with galleries and other art venues.
Education
Diploma in Practical Nursing -
Soldier's Home School of Practical Nursing
Chelsea06-1993
High School Diploma -
Winthrop High School
Winthrop, MA06-1977
Skills
- Leadership and team building,
- Problem resolution
- Operations management
- Time management, effective multi tasker
- Effective leader and Team Player
- Staff management, Training and Coaching, staff motivation
- Customer relationship management
- Administrative skills
- Schedule management
- Vendor relationships
- Expense and Labor cost controls
- Budget development and coordination
- Risk mitigation
Timeline
General Manager
Sierra Vista Natural Foods, Inc.
03.2019 - Current
Full Time Caregiver
A.R. in Hospice
11.2017 - 09.2018
Professional Artist
Self Employed Artist
06.2007 - 11.2017
Diploma in Practical Nursing -
Soldier's Home School of Practical Nursing
High School Diploma -
Winthrop High School
Financial Classes and Webinars
2025 - Accounting & Finance for Non Financial Managers
2025 - Store Reset and Executive Coaching by Wynston from Columinate
2025 - Mighty Community Market Grocery Boot Camp by Jeanie from Columinate
2024 - John Steinman - "The Co-op is Expensive"
2024 - Executive Coaching, (a limited time) with Jeanie - Columinate
2019 - Plant Based Nutrition Certificate Course