Angeline Rivera
Sacramento,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Appointment Setter
Winrow Home Improvements
01.2021 - Current
- Acted as first point of contact and set appointments for prospective clients.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone calls and answered questions from potential customers.
- Entered daily data in computer systems and documented office activities.
- Addressed client inquiries and updated database information.
- Scheduled and confirmed appointments and meetings for senior management team.
Caregiver
Private Care
05.2018 - 03.2020
- Provided safe mobility support to help patients move around personal and public spaces.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Caregiver
Right At Home
04.2014 - 01.2018
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Leasing Consultant
Amc Llc Apartment Management Consultants
07.2010 - 11.2013
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Responded to requests and scheduled appointments for property showings.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Sales Lead
Bath & Body Works
11.2008 - 06.2010
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased sales and customer satisfaction through personalized servicing.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Education
Certificate - Sterile Processing Technology
Central Processing Tech
Sacramento, CA12.2023
Skills
- Customer Service
- Computer Skills
- Leasing Terms and Specifications
- Telephone Etiquette
- Meeting Sales Goals
- Lead Qualification
Gourmet Cooking and Event Planning
My passion with cooking or others started with Holiday season and gatherings at my house over the years. I quickly learned i wasn't half bad in the kitchen when everyone kept asking for seconds and complimenting on the decor and set up I create for the party. Soon enough every holiday and or family event im the first to volunteer.
Timeline
Appointment Setter
Winrow Home Improvements
01.2021 - Current
Caregiver
Private Care
05.2018 - 03.2020
Caregiver
Right At Home
04.2014 - 01.2018
Leasing Consultant
Amc Llc Apartment Management Consultants
07.2010 - 11.2013
Sales Lead
Bath & Body Works
11.2008 - 06.2010
Certificate - Sterile Processing Technology
Central Processing Tech