Angeli Pagan
Bronx,Ny
Summary
Client support professional, fluent in bilingual communication with experience across home health care and retail environments. Dedicated and adaptable professional with a proactive attitude, eager to contribute to a dynamic team and support organizational goals.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Homehealth aid ; CDPAP
Cupid Homecare, Special touch homecare
Bronx, Ny
06.2021 - 07.2024
- Provided personal care support with daily living activities.
- Assisted clients with hygiene, bathing, grooming, toileting, feeding, and daily routines to enhance overall quality of life.
- Monitored health status, checked vital signs, provided medication reminders, coordinated transportation to appointments, picked up prescriptions, and communicated changes to supervisor.
- Supported household tasks, including light housekeeping, laundry, dishwashing, grocery shopping, errands, meal planning, meal preparation, and companionship with emotional support, encouragement, and mental health support.
- Provided companionship that fostered emotional well-being through consistent support and encouragement.
Customer service
Pooks & Mars Dessert Shop
Bronx, Ny
02.2022 - 03.2023
- Founded and directed independent venture operations across planning, branding, and daily execution.
- Created marketing content, promotions, and social media campaigns for brand visibility.
- Developed business plans and strategies for new product launches.
- Established pricing structures for products and services.
- Analyzed industry trends to identify potential opportunities for growth
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Store associate
Amazon prime shopper
New York, NY
03.2020 - 07.2020
- Shop for customers using a mobile phone
- Check for order quality
- Prepare and pack groceries for delivery
- Respond to customer inquiry
Cashier
Keyfood supermarket, Foodtown supermarket
Bronx, Ny
09.2019 - 06.2021
- Delivered efficient customer service to clients using active listening and engagement skills.
- Responded to customer inquiries
- Operated scanners, scales, and cash registers efficiently
- Collected and accepted payments while ensuring all prices and quantities were accurate
- Received and packed customer groceries effectively
Store associate;Cashier;Cosmetics Department Lead
Lot-Less Closeouts
Bronx, Ny
10.2017 - 09.2019
- Assisted management with cosmetic merchandise displays and store operations.
- Performed floor moves; ensuring sales areas were well-stocked, organized and current.
- Coordinated daily opening, closing, and floor readiness routines.
- Processed cashier transactions and handled cash register duties.
- Greeted customers with knowledge on product selection, pricing and availability.
Service volunteer student
Service Student Program
Bronx, Ny
09.2013 - 06.2014
- Supported lead teacher with daily classroom routine, lesson preparation and student supervision.
- Updated teacher record keeping by Inputting miscellaneous data entry, distributing and collecting assignments to implement grades.
- Resolved student questions using clear guidance and program policies.
SYEP kitchen assistant
Jewish Home Lifecare
Bronx, Ny
07.2013 - 08.2013
- Trained to follow basic kitchen tasks, safety protocols, and kitchen standards.
- Coordinated with other kitchen staff to ensure smooth operation and timely preparation of food.
- Assisted with preparation, including setup and food service.
- Provided customer service when necessary, addressing inquiries and ensuring satisfaction.
Education
Associate of Science - Business Administration; Management
Bronx Community College
Bronx, NY10-2026
Highschool Diploma -
In-Tech Academy
Bronx, NySkills
- Bilingual
- Customer relations
- Conflict resolution
- Sales support
- Business management
- Team leadership
- Strategic thinking
- Care plan management
- Care plan implementation
Certification
- Food Handlers License
- Microsoft Powerpoint 2010 certification
LANGUAGES
English, Spanish
VOLUNTEER EXPERIENCE
- President of BCC entrepreneur club; 09/2026-present
- Camp Amerikids, Junior Counselor; 07/2015- 08/2015
- In-Tech Academy, Teachers Assistant for TAS Program; 09/2014- 06/2015
PROJECTS
- High-School Softball Practice Team; 2/2016-6/2016
- Theatrical School Play "You can’t take it with you" ; 10/2015-1/2016
- Camp Amerikids Leader-In-Training Program; 10/2013-7/2015
Timeline
Customer service
Pooks & Mars Dessert Shop
02.2022 - 03.2023
Homehealth aid ; CDPAP
Cupid Homecare, Special touch homecare
06.2021 - 07.2024
Store associate
Amazon prime shopper
03.2020 - 07.2020
Cashier
Keyfood supermarket, Foodtown supermarket
09.2019 - 06.2021
Store associate;Cashier;Cosmetics Department Lead
Lot-Less Closeouts
10.2017 - 09.2019
Service volunteer student
Service Student Program
09.2013 - 06.2014
SYEP kitchen assistant
Jewish Home Lifecare
07.2013 - 08.2013
Associate of Science - Business Administration; Management
Bronx Community College
Highschool Diploma -
In-Tech Academy