Angelique Armstead
Summary
Adept at navigating complex benefits programs and enhancing student learning, I leveraged my strong communication skills and policy knowledge at Los Angeles County Department of Public Social Services and LAUSD by focusing on client and student needs, I ensured accurate benefit allocation and fostered educational success, demonstrating a commitment to impactful results.
Overview
16
16
years of professional experience
Work History
Eligibility Worker II
Los Angeles County Department Of Public Social Services
06.2020 - Current
- Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients in understanding complex program requirements through clear explanations and provision of informational resources.
- Supported colleagues during periods of high workload volume by prioritizing tasks effectively and assisting with overflow case management duties when needed.
Special Education Assistant
Los Angeles Unified School District, LAUSD
09.2008 - 06.2020
- Managed crisis situations calmly, maintaining safety protocols while supporting the emotional well-being of affected students during challenging moments within the school day.
- Built trust and rapport with students through positive reinforcement and strong communication skills.
- Assisted students in achieving academic goals by providing one-on-one support and small group instruction.
- Enhanced student learning by adapting instructional strategies to individual needs.
Education
Bachelor of Arts - Social Work
California State University - Los Angeles
Los Angeles, CA09.2006
Skills
- Written and verbal communication
- Application processing
- Appointment Scheduling
- Policy Knowledge
- Applicant Interviews
- Telephone Etiquette
- Cross-cultural sensitivity
- Benefits program knowledge
Languages
Spanish
Limited Working
Timeline
Eligibility Worker II
Los Angeles County Department Of Public Social Services
06.2020 - Current
Special Education Assistant
Los Angeles Unified School District, LAUSD
09.2008 - 06.2020
Bachelor of Arts - Social Work
California State University - Los Angeles