Angelique Coakley Walker
Memphis,TN
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
23
23
years of professional experience
Work History
Manager
FedEx
07.2011 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved safety procedures to create safe working conditions for workers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Delivery Courier
FedEx
07.2000 - 01.2011
- Followed company policies and procedures during shift.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Drove safely at all times to avoid accidents and harm.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Verified package information to check for accuracy and completeness.
- Contacted customers to confirm delivery details and locations.
- Utilized GPS navigation systems to navigate faster routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Utilized communication devices to stay in contact with dispatch and provide real-time status updates.
- Logged delivery information in tracking systems to enable real-time delivery status.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Collected payments from customers for packages delivered and provided receipt to use as proof of transaction.
- Inspected truck prior to delivery, checking for proper stowage of packages.
- Delivered packages to customer doorsteps and business offices.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
- Followed safety procedures and regulations to protect packages and vehicles.
- Communicated with dispatch and customers for accurate delivery information.
- Maximized processes by managing delivery schedules and prioritizing based on urgency.
- Built professional relationships with customers and business partners to establish trust and credibility.
- Obtained signatures for delivery documents and packages.
- Managed delivery route for optimal use of time and fuel.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
- Handled receipt, storage, identification and delivery of products for clients.
- Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
- Escalated issues to supervisor for immediate remediation.
- Properly documented all specimens received using Software.
- Processed payments and handled cash transactions to secure proper compensation.
- Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
- Tracked delivery status and updated customers for expected delivery time.
Education
None - Early Childhood Education
Nassau Community College
Garden City, NYSkills
- Stage Shows
- Reconciling Cash Drawers
- Project Management
- Account and Territory Management
- Employee Training
- Business Planning
- Managing Terminations
- Managing Multiple Tasks
- Customer Relationship Management
- Productivity Performance
- Managing Files and Records
- Invoice Reconciliation
- Managing Fleet Vehicles
- E-Commerce Strategy
- Scheduling and Coordinating
- Time Management
- Job Assignments
- Verbal and Written Communication
- Strategic Planning
- Performance Tracking and Evaluations
- Supplier Relations
- Business Analysis
- Budgeting and Cost Control
- Timelines and Milestones
- Managing Career Progression
- Coaching and Mentoring
- Team Leadership
- Budget Controls
- Overseeing Employees
- Managing Employee Relations
- Schedule Preparation
Timeline
Manager
FedEx
07.2011 - Current
Delivery Courier
FedEx
07.2000 - 01.2011
None - Early Childhood Education
Nassau Community College