Angelique Coronado
Glendale,AZ
Summary
Dynamic healthcare operations leader with over 20 years of progressive experience in managing Medicaid contracts and navigating complex regulatory landscapes to support medical and behavioral health programs. Expertise in contract oversight ensures strategic implementation of operational processes to enhance performance and mitigate risk. Proven ability to coordinate cross-functional teams while managing multiple high-priority projects, driving initiatives from concept through completion with precision and accountability. Recognized for exceptional problem-solving skills, strong analytical judgment, and the capacity to foster collaborative relationships with internal stakeholders, external partners, and regulatory agencies, all while maintaining a commitment to improving service delivery and member outcomes.
Overview
2026
2026
years of professional experience
Work History
Senior Client Solutions Director
United Healthcare-Optum
01.2019 - 01.2026
- Facilitate the implementation of contract amendments and regulatory changes with all the operational teams.
- Primary interface responsible to drive complex, cross-functional issue resolution in collaboration with the Behavioral Health Director and cross functional teams to ensure Customer needs are met.
- Work with Behavioral Health Director, identify, audit and monitor compliance and regulatory requirements and generate solutions for identified problem areas.
- In conjunction with the Behavioral Health Director, uses data to identify trends, patterns, issues, and opportunities that have an impact on the business and uses the data to help make sound business decisions/recommendations.
- Work on annual Medicaid Audits.
- Collaborated with cross-functional teams to implement strategic initiatives for operational efficiency.
Physician Contractor
United Healthcare
2017 - 2019
- Primary function responsible for Physician Contracting supporting the AZ market.
- Managing relationships with providers and office staff.
- Work with finance to do analysis of financial impacts of contract negotiations.
- Work with cross functional teams to resolve complex issues.
- Evaluated contract terms and conditions for compliance with organizational standards.
- Developed and maintained documentation for contract administration and compliance tracking.
- Developed and managed procurement strategies to streamline contract negotiations.
- Coordinated training sessions for staff on contract management best practices.
- Implemented process improvements that increased operational efficiency in contracting procedures.
COPA Director
United Healthcare-Community Plan
01.2017 - 01.2019
- Lead in ensuring all internal business partners are aware of contractual changes.
- Managing external partners to meet contractual deliverables.
- Strategic Planning, assist in developing and implementing contractual changes.
- Client Support, resolve client issues, complaints and urgent request.
- Implemented data-driven decision-making processes to drive quality improvements across programs.
- Analyzed performance metrics to identify trends and inform strategic planning efforts.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Developed strategic initiatives to optimize resource allocation and operational efficiency.
Provider Advocate
United Healthcare
2007 - 2017
- Liaison between providers and health plan.
- Educate Providers on self-service tools and enhanced provider engagement with trainings of co-beneficial online portals and electronic claims submissions.
- Main point of contact to help providers work through their current claim issues.
- Facilitated instructional presentations to providers and staff in large and small settings.
- Monitored participant attendance and performance, intervening as necessary to prevent dropout or disengagement from the program.
- Evaluated program effectiveness, making recommendations for enhancements based on findings.
- Developed and maintained strong professional relationships with healthcare providers, front office staff, and billing through regular follow-ups.
- Analyzed feedback data to identify trends and improve service offerings.
Education
Phoenix Community College
Phoenix, AZLeadership Courses
United Healthcare Trainings
Skills
- Workflow optimization
- Complex problem resolution
- Communication and interpersonal skills
- Effective organizational skills
- Medicaid expertise
- Account Management
- Proficient in Microsoft Office Suite
- Growth strategies
- Solution optimization
- Strategic networking skills
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Senior Client Solutions Director
United Healthcare-Optum
01.2019 - 01.2026
COPA Director
United Healthcare-Community Plan
01.2017 - 01.2019
Leadership Courses
United Healthcare Trainings
Physician Contractor
United Healthcare
2017 - 2019
Provider Advocate
United Healthcare
2007 - 2017
Phoenix Community College