Angelique Crowley
Jewett
Summary
Professional administrative clerk with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Greiner Heating, Air and Electric
06.2024 - 05.2025
- Scheduled diagnostics and regular maintenance appointments
- Ordered parts for the specific brand of HVAC equipment for the technicians (Lennox, Daikin, Trane, American Standard, Mitsubishi)
- Worked alongside multiple manufacturers to ensure correct parts were being ordered and in a timely manner
- Participated in training programs to enhance product knowledge and customer service skills.
- Handled sales invoicing
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Remote Rebate Processing Representative
Electric & Gas Industries Association
05.2023 - 05.2024
- Developed and maintained positive customer relations with contractors and coordinated with team members to properly handle requests and questions.
- Streamlined rebate processing by implementing efficient tracking and reporting systems.
- Maintained a high level of accuracy in rebate processing through rigorous attention to detail and adherence to established protocols.
- Worked diligently with the accounting team to facilitate smooth processing of claims, maintaining clear communication between all parties involved.
- Created and maintained data entry logs to track data entry activities.
- Utilized Microsoft Word, Excel, PowerPoint and Outlook.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Provided extraordinary customer service to clients.
Remote Dispatcher
Tree Frog Botanicals
06.2019 - 04.2023
- Directed dispatching, routing and tracking of multiple drivers
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Evaluated and adjusted multiple routes based on daily needs, available workers, traffic hazards and weather conditions.
- Received new orders, prepared documentation and assigned personnel.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Coordinated repairs to vehicles to maintain fleet operations.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Provided outstanding customer service.
Iris Farmer
Pleasants Valley Iris Farm
04.2017 - 09.2021
- Planted rhizomes and bulbs at correct depth and spacing according to iris variety
- Harvested rhizomes for online orders
- Label each rhizome with variety name
- Trim foliage to 6 inches in a fan shape
- Clean and dry rhizomes thoroughly to prevent rot during transport
- Include planting instructions, care tips, and invoices for orders
Education
Associate of Arts - Science
Solano Community College
Fairfield, CA06.2023
High School Diploma -
California Virtual Academy
Sonoma, CA06.2016
Skills
- Detail Oriented
- Interpersonal Communication
- Computer proficiency
- Friendly, Positive Attitude
- Multitasking Abilities
- Critical Thinking
- Microsoft PowerPoint, Outlook, and Excel
Timeline
Customer Service Representative
Greiner Heating, Air and Electric
06.2024 - 05.2025
Remote Rebate Processing Representative
Electric & Gas Industries Association
05.2023 - 05.2024
Remote Dispatcher
Tree Frog Botanicals
06.2019 - 04.2023
Iris Farmer
Pleasants Valley Iris Farm
04.2017 - 09.2021
Associate of Arts - Science
Solano Community College
High School Diploma -
California Virtual Academy
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