ANGELIQUE EDWARDS
Aurora,CO
Summary
Experienced Sales Professional with over 15 years in customer service, cash handling, and client relations. Builds trust through accuracy and discretion while managing high-volume transactions and resolving client concerns. Delivers exceptional service and ensures compliance with policies to safeguard financial assets and foster positive customer experiences.
Overview
13
13
years of professional experience
Work History
Sales professional
Helzberg Diamonds
Aurora, CO
09.2024 - Current
Leasing Consultant
Redstone Residential
Denver, CO
12.2023 - 12.2024
Jewelry Consultant/Sales Associate
KayJewelers
Aurora, CO
09.2022 - 12.2023
- Delivered front-line customer service, assisting clients with inquiries, lease processes, and account-related concerns while maintaining professionalism and confidentiality to enhance client satisfaction.
- Built lasting relationships by understanding client needs, providing knowledgeable guidance, and ensuring each interaction was seamless and meaningful.
- Maintained accurate records of client interactions and conducted timely follow-ups on renewals and payments to ensure consistent client engagement.
- Resolved concerns efficiently in a fast-paced environment while delivering a positive customer experience.
- Consistently handled financial transactions with accuracy, including processing payments and explaining financing options in a clear and responsible manner.
- Cultivated lasting relationships by understanding client needs, providing knowledgeable guidance, and ensuring each interaction was seamless and meaningful, resulting in increased client loyalty.
- Maintained accurate records of client interactions and conducted timely follow-ups on renewals and payments.
- Demonstrated strong attention to detail, accountability, and the ability to resolve concerns efficiently, all while maintaining professionalism and safeguarding sensitive customer information.
Senior Sales Client Service Specialist
TJ Maxx
Northglenn, CO
10.2020 - 10.2022
- Delivered exceptional customer service by assisting clients with account-related inquiries, explaining financial services, and building trust through professional and efficient interactions.
- Processed cash and card payments with accuracy, maintaining correct balances and ensuring seamless transactions.
- Demonstrated strong multitasking and problem-solving skills by prioritizing tasks and resolving customer concerns promptly and professionally.
- Delivered excellent customer service by resolving inquiries, processing returns and exchanges, and ensuring a smooth checkout experience.
- Managed high-volume cash and card transactions, adhering to company procedures and ensuring accurate financial reporting.
- Processed cash and card payments, ensuring correct balances and attention to detail with every transaction.
- Processed a high volume of financial transactions, including check cashing, money orders, bill payments, and cash handling with a high level of accuracy and attention to detail.
- Assisted in supervising front-end operations, supporting cashiers, and maintaining efficient customer flow during peak hours.
- Verified customer identification and ensured compliance with company policies and regulatory requirements.
- Assisted clients with account-related inquiries, explaining financial services and fostering trust through professional interactions.
Guest Server/Front of House
Gunther Toody's LLC
Northglenn, CO
08.2017 - 10.2018
Financial Services Sales Specialist
the Check Cashing Store
Palm Springs, FL
01.2014 - 07.2017
Education
High School Diploma -
George Washington High School
DenverDental Assistant (CDA) -
PIMA Medical Institute
AuroraCertified Sales Professional Representative -
Palm Beach State College
Lake Worth, FLSkills
- Transaction processing
- Transaction accuracy
- Cash handling
- Cross-selling
- Consultative Selling Approach
- Customer Relationship Management
- Client Needs Assessment
- Client rapport
- Personalized service
- Customer service
- High-end Level Sales Goals Oriented
- Documentation accuracy
- Time management
- Multitasking & Prioritization
- Fast-paced adaptability
- Team collaboration
- Clear and Professional Communication
- Listening skills
- Conflict resolution
- Work ethic
Timeline
Sales professional
Helzberg Diamonds
09.2024 - Current
Leasing Consultant
Redstone Residential
12.2023 - 12.2024
Jewelry Consultant/Sales Associate
KayJewelers
09.2022 - 12.2023
Senior Sales Client Service Specialist
TJ Maxx
10.2020 - 10.2022
Guest Server/Front of House
Gunther Toody's LLC
08.2017 - 10.2018
Financial Services Sales Specialist
the Check Cashing Store
01.2014 - 07.2017
High School Diploma -
George Washington High School
Dental Assistant (CDA) -
PIMA Medical Institute
Certified Sales Professional Representative -
Palm Beach State College