SUNI Morgan
Subway
SANFORD,FL
2027
years of professional experience
Dynamic professional with extensive experience in customer service and support. Skilled in problem-solving and time management. Committed to enhancing client well-being through compassionate care and effective communication.
Work History
Direct Support Professional
4 Months- Implemented individualized support plans to enhance client well-being and engagement.
- Assisted individuals with daily living activities, promoting independence and dignity.
- Monitored client progress and documented changes in behavior or needs accurately.
- Collaborated with multidisciplinary teams to ensure comprehensive care for clients.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
Crew Member
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Operated cash register efficiently, handling transactions accurately.
- Prepared and assembled sandwiches according to customer specifications.
- Maintained cleanliness and organization of workstations and dining areas.
- Collaborated with team members to ensure timely service during peak hours.
- Followed food safety protocols to ensure compliance with health regulations.
- Assisted in training new staff on operational procedures and best practices.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from the management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Assistant Manager
- Implemented process improvements that increased workflow efficiency and reduced operational delays.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored inventory levels and managed supply chain logistics to maintain optimal stock availability.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Education
High School Diploma
Skills
Customer service
Customer complaint resolution
Conflict resolution
Goal orientedddddddd
Time management
Cleaning and sanitizing
Cash management
Cash register operation
Cash management
Problem-solving
Cash management
Sanitation procedures
Financial transaction oversight
Client financial management and management
Transaction processing
Communication skills
Cash management
Professional demeanor
Timeline
Direct Support Professional
The Madison
04.2026 - CurrentRead More
Crew Member
Subway
2017 - CurrentRead More
Assistant Manager
Exxon Mobil
2001 - 2011Read More
LYMAN High School
High School Diploma
Read More