Angelique Gonzalez
San Diego,CA
Summary
Proficient team leader with in-depth understanding of the principles of health and wellness, as well as proven program management abilities. Highly organized and systematic with experience of demonstrating best practices, standards, and compliance requirements of the field.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Client Relations Coordinator
REVIVE MED SPA
01.2023 - Current
- Received, tracked and resolved incoming calls and queries to meet client expectations.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Communicated with customers regarding account and resolved customer escalations across all channels.
Customer Service /Team Leader, Sales Operations
ULTA BEAUTY
04.2022 - 10.2022
- Ensured task completion and guided a team to guarantee the store ran efficiently
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Trained and supervised team of customer service representatives in providing quality service to customers.
Customer Service Specialist / Department Leader
TRADER JOES
08.2018 - 09.2021
- Managed numerous projects and ran a team to complete required tasks
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Resolved customer service issues using company processes and policies and provided updates to customers.
Marketing and Sales Coordinator
STREAMLYNE
10.2022 - 01.2023
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Supported sales staff by providing market trends, account analyses and new product information.
Education
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION
San Diego State University, Fowler College of Business
San Diego, CAASSOCIATES OF SCIENCE - undefined
BUSINESS ADMINISTRATION, Miramar/Mesa College
San Diego, CASkills
- HubSpot
- Sales Force
- Project Management
- Staff Education and Training
- Health Promotion
- Problem-Solution Analysis
- Office Suite - Word, Excel, PowerPoint
- Technical, Verbal, & Written Communication
- Healthcare Team Collaboration
- Medical Records Management
Certification
Search Engine Optimization (SEO) Certified - by HubSpot Academy. Proficient in Keyword Analysis, Webpage Content Optimization, and Blog Integration
Timeline
Client Relations Coordinator
REVIVE MED SPA
01.2023 - Current
Marketing and Sales Coordinator
STREAMLYNE
10.2022 - 01.2023
Customer Service /Team Leader, Sales Operations
ULTA BEAUTY
04.2022 - 10.2022
Customer Service Specialist / Department Leader
TRADER JOES
08.2018 - 09.2021
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION
San Diego State University, Fowler College of Business
ASSOCIATES OF SCIENCE - undefined
BUSINESS ADMINISTRATION, Miramar/Mesa College
Search Engine Optimization (SEO) Certified - by HubSpot Academy. Proficient in Keyword Analysis, Webpage Content Optimization, and Blog Integration
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