Ximena Gastelum
Chula Vista,CA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Revive Med Spa
10.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed data entry and filing to keep records updated for easy retrieval.
Customer Service Representative
State Farm Insurance Inc
11.2023 - 03.2024
- Answered customer inquiries via phone, email, and chat.
- Developed positive relationships with customers through friendly interactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided accurate information about products and services to customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Cashier
Kohls Department Store
07.2023 - 11.2023
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Learned roles of other departments to provide coverage and keep store operational.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Processed refunds for worn, damaged and broken merchandise.
- Greeted customers and answered any questions they had about the store's products and services.
- Answered customer inquiries regarding store policies and procedures.
Hostess/ Service Partner
Islands Restaurant
04.2022 - 12.2022
- Greeted customers upon arrival and provided menus.
- Answered incoming calls to take reservations, answer questions, and address complaints.
- Assisted guests with seating arrangements and special requests.
- Responded promptly to all inquiries regarding menu items, prices, services.
- Ensured that the dining area was clean and presentable at all times.
- Maintained accurate records of orders, payments, and other transactions.
- Adhered to health and safety regulations while preparing food items for customers.
- Restocked condiments, silverware, napkins, straws, cups as needed throughout shift.
- Monitored inventory levels of supplies needed for the restaurant operations.
- Informed guests about daily specials or seasonal menu changes.
- Performed side work duties such as cleaning tables and chairs between shifts.
Education
High School Diploma -
Eastlake High School
Chula Vista, CA06.2022
Skills
- Customer Service
- Customer Assistance
- Payment Collection
- Cash Register Operation
- Cash Handling
- Product Knowledge
- Money Handling
- Attention to detail
- Listening skills
- Team collaboration
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Education and Training
other
Timeline
Front Desk Receptionist
Revive Med Spa
10.2024 - Current
Customer Service Representative
State Farm Insurance Inc
11.2023 - 03.2024
Cashier
Kohls Department Store
07.2023 - 11.2023
Hostess/ Service Partner
Islands Restaurant
04.2022 - 12.2022
High School Diploma -
Eastlake High School
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