Angelique Hightree
Houston,TX
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager/ Bartender/ Server
Chilis
03.2015 - Current
- Multitasked to meet guests , business operations and server needs with minimal errors or delays.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Analyzed daily sales figures and developed strategies to increase sales.
- Prepared and served over 100 drinks per shift in high-volume restraunt environment.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
- Collected food, wine and appetizer orders from patrons and promoted upsell items.
- Checked identification of customers to verify age requirements needed for purchase of alcohol.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Collected and polished glassware, keeping adequate stock for expected customer loads.
- Managed up to 100 customers per shift while simultaneously assisting 10 restaurant servers.
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
- Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
- Monitored patrons to keep alcohol consumption in designated areas.
- Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.
- Engaged in small talk with patrons to build rapport and earn repeat business.l
Lead Teacher
Kids R Kids
03.2013 - 01.2015
- Arranged rooms to facilitate optimal education for student groups.
- Taught students fundamental building blocks and advanced concepts.
- Selected optimal curricula and planned daily lessons to cover required topics and meet needs of children with varying developmental levels.
- Created and maintained rich learning environment with diverse strategies to engage students and deliver enriching educational opportunities.
- Helped learners of all abilities build learning and study skills to promote life-long educational goals.
- Stayed calm and patient in all student interactions to support individual growth and development.
- Involved parents in student learning to increase family interaction and student support.
- Worked with fellow teachers to develop cohesive educational plans and improve support for diverse students.
- Applied proactive behavior management techniques for classroom discipline.
- Built and strengthened positive relationships with students, parents and teaching staff.
Education
High School Diploma -
Dobie High School
Houston, TXSkills
- Performance Management
- Team Leadership
- Time Management
- Customer Relationship Management (CRM)
- Strategic Planning
Certification
- ServSafe
Timeline
Manager/ Bartender/ Server
Chilis
03.2015 - Current
Lead Teacher
Kids R Kids
03.2013 - 01.2015
High School Diploma -
Dobie High School