Angelique Lantier
Duson,LA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Owner/ Janitorial
Tidy Chix
Duson, LA
07.2021 - Current
- Provided direction and guidance to employees.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created marketing campaigns to attract new customers.
- Reviewed legal documents related to business operations.
Claims Resolution Specialist
Everise
Remote , Louisiana
02.2022 - 07.2023
- Handled home warranty claims from start to finish when something went wrong
- contacted contractors or suppliers to check on status of clients appliances and or when contractor would be servicing appliances
Senior Advisor, ITunes Media Service
Teleperformance
Remote, Louisiana
03.2022 - 06.2023
- Analyzed customer data to identify trends in usage of iTunes Media Service products and services.
- Evaluated customer feedback to identify areas for improvement and develop solutions.
- Provided technical support to customers using iTunes Media Service.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
ITunes Media Support Advisor
Concentrix
Remote, Louisiana
05.2018 - 08.2019
- Handled calls with iTunes billing , apple id management, customer account questions, and troubleshooting
- apple music membership issues
- actively listened and effectively provided solutions to customer issues
- performed refunds and cancelled memberships to apple media
- provided resolution in a timely manner
- conflict resolution
Customer Service Representative
Alorica
Remote, Louisiana
10.2016 - 05.2018
- performed billing reconciliation by analyzing, reconciling and resolving customer or company billing disputes
- provided detailed explanation/ application of electric rates to customers
- reconnected or disconnected customer utility service
Education
Bachelor of Science - Psychology
Colorado Technical University
Colorado Springs, CO03-2022
Skills
- Relationship Building
- Customer Relations
- Verbal and written communication
- Complaint resolution
- Data Entry
- Account updating
- Inbound and Outbound Calling
- Product Knowledge
- Credit card payment processing
- Microsoft Office Suite
- Dispute Resolution
- Active Listening
- Critical Thinking
- Medical terminology knowledge
- Promotional support
- Customer Service
- Typing proficiency
- Building rapport
- De-Escalation Techniques
- Customer Education
- Adaptive team player
Timeline
Senior Advisor, ITunes Media Service
Teleperformance
03.2022 - 06.2023
Claims Resolution Specialist
Everise
02.2022 - 07.2023
Owner/ Janitorial
Tidy Chix
07.2021 - Current
ITunes Media Support Advisor
Concentrix
05.2018 - 08.2019
Customer Service Representative
Alorica
10.2016 - 05.2018
Bachelor of Science - Psychology
Colorado Technical University