Debra Pass
Columbus,Ohio
Summary
Dedicated Janitorial Services Supervisor focused on maximizing team efficiency and skill with direct leadership and training strategies. Knowledgeable about safe chemical handling and cleaning techniques. Operates with clear standards for quality and performance.
Overview
23
23
years of professional experience
Work History
Owner/Janitorial Supervisor
Step2Enterprise
Columbus, Ohio
04.2005 - Current
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Monitored performance of personnel against goals set forth by the company.
- Resolved issues quickly through meticulous research and quick decision-making.
- Delegated work to staff, setting priorities and goals.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Conferred with customers to understand needs and finalize purchase orders.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Conducted performance reviews for employees on a regular basis.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Resident Monitor/Supervisor of Operations
Volunteer Of America of Greeter Ohio
Columbus, Ohio
06.2011 - 03.2020
- Performed basic first aid treatment when necessary until professional help arrived.
- Educated staff on proper protocols related to resident care and facility operations.
- Answered telephones and routed calls or delivered messages.
- Completed required documentation on patient behaviors, movements and incidents.
- Conducted regular rounds of assigned areas to ensure security measures were being followed.
- Provided assistance to residents with daily living activities such as meal preparation, housekeeping and laundry.
- Led weekly meetings to address resident concerns and educate on changes to policies and procedures.
- Participated in weekly meetings with supervisors regarding updates on performance objectives.
- Assisted professionals with performing therapeutic protocols.
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
- Collaborated with counselors to develop counseling programs that addressed student needs.
- Completed daily resident welfare checks and coordinated with facility staff to meet resident needs.
- Conducted rounds of rooms and buildings, unlocked windows, propped open doors.
- Monitored building entrances, exits and common areas to ensure safety of residents.
Resident Advisor Correction
Franklin County CBCF
Columbus, Ohio
06.2001 - 07.2010
- Communicated with staff to resolve problems with individual students.
- Answered telephones and routed calls or delivered messages.
- Monitored building entrances and exits during peak hours of activity while enforcing visitor policies.
- Facilitated open dialogue between staff members and residents in order to build a strong community atmosphere.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Chaperoned group-sponsored trips and social functions.
- Actively participated in departmental training sessions designed to increase knowledge base of RA role expectations.
- Developed positive relationships with all residents in facility through regular contact and communication.
- Conferred with medical personnel to understand backgrounds and needs of residents.
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
Education
Some College (No Degree) - Electrical, Electronics Engineering Technologies
Columbus State Community College
Columbus, OH01-1999
Skills
- Customer Relations
- Cost Reduction
- Team Oversight
- Quality Management Systems
- Staff Management
- Relationship Building
- Employee Development
- Bidding Processes
- Hiring and Staffing
- Operations Management
- Verbal and Written Communication
Affiliations
- Founder/President Liberty House Foundation INC
- Volunteer for Nursing Homes
- Reentry Offender Program, The Ohio Department of Rehabilitation and Correction
- Community Connection
Accomplishments
- 1991 Community Volunteer of the Year, Franklin County Pre-release for Women
- 1992 Keys to Success Amethyst INC
- 2005 Winner of the Jefferson Award
Timeline
Resident Monitor/Supervisor of Operations
Volunteer Of America of Greeter Ohio
06.2011 - 03.2020
Owner/Janitorial Supervisor
Step2Enterprise
04.2005 - Current
Resident Advisor Correction
Franklin County CBCF
06.2001 - 07.2010
Some College (No Degree) - Electrical, Electronics Engineering Technologies
Columbus State Community College