ANGELIQUE MARTINEZ
Albuquerque,NM
Summary
Seeking a position in a well-rounded work environment, utilizing my technical skills and experience. I want to use my abilities to the fullest in advancing my career into a position where I can increase my knowledge and performance effectively.
Overview
9
9
years of professional experience
Work History
Client Engagement Specialist
TriCore
01.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered troubleshooting advice to assist clients with technical issues and navigate smooth process.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments to develop ways to increase client and patient satisfaction.
- Learned and adapted quickly to new technology and software applications.
- Resolved product or service problems by clarifying customer's complaint and determining root causes.
Clerk
University of New Mexico Hospital
04.2021 - 01.2023
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Provided detailed information about available services and requirements.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Customer Service Associate
Walgreens
01.2019 - 04.2021
- Manage customer relations and customer service through daily communication and interaction
- Maintain records related to sales, returns and inventory availability
- Maintain organized, presentable merchandise to drive continuous sales
- Process product returns and assisted customers with other selections
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Respond to customer requests for products, services and company information
- Answer customer telephone calls promptly to avoid on-hold wait times
- Educate customers on promotions to enhance sales
- Skilled using cash register including processing sales discounts and refunds
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Greet customers entering store and promote sales or special programs.
Sales Associate
Skechers Usa Inc
03.2017 - 12.2018
- Prepared products for promotional sampling during in-store demonstrations
- Drove sales through suggestive selling and by promoting add-on purchases
- Marked items with identifying codes and accurate pricing
- Handled price checks, merchandise transfers and fitting room returns to keep the store orderly
- Helped customers by answering questions and locating merchandise
- Sought opportunities to up-sell and add-on additional merchandise
- Greeted each customer and offered to assist them to provide excellent customer service.
Sales Associate
Aeropostale
11.2016 - 12.2016
- Greet customers and ascertain what each customer wants or needs
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Answer questions regarding the store and its merchandise
- Help customers try on or fit merchandise.
Caregiver
Veronica Zamora
06.2015 - 08.2016
- Maintain a safe play environment
- Dress children and change diapers
- Observe and monitor children's play activities
- Assist in preparing food and serving meals and refreshments to children
- Instruct children in health and personal habits, such as eating, resting, and toilet habits
- Regulate children's rest periods.
Education
High School Diploma -
Rio Grande High School
Albuquerque, NMThe University of New Mexico
Albuquerque, NMSkills
- English Language
- Time Management
- Active Learning
- Computers and Electronics
- Monitoring
- Critical Thinking
- Active Listening
- Judgment and Decision Making
- Learning Strategies
- Store Maintenance
- Customer Service
Timeline
Client Engagement Specialist
TriCore
01.2022 - Current
Clerk
University of New Mexico Hospital
04.2021 - 01.2023
Customer Service Associate
Walgreens
01.2019 - 04.2021
Sales Associate
Skechers Usa Inc
03.2017 - 12.2018
Sales Associate
Aeropostale
11.2016 - 12.2016
Caregiver
Veronica Zamora
06.2015 - 08.2016
High School Diploma -
Rio Grande High School
The University of New Mexico