Angelique Martinez
Albuquerque
Summary
Detail-oriented provider coordinator with proven expertise in scheduling management and administrative leadership. Skilled in fostering relationships and improving operational workflows to enhance team productivity.
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in HR processes, business processes and customer service best practices.
Overview
15
15
years of professional experience
Work History
Provider Coordinator
Anesthesia Associates of New Mexico
Albuquerque, NM
06.2021 - Current
- Coordinated scheduling for anesthesia staff, ensuring optimal coverage and resource availability.
- Coordinated with billing company providing proper documentation for accurate insurance remibursments.
- Coordinate employee timekeeping process for payroll
- Support recruitment, onboarding and offboarding process
- Maintain employee records, proper credentials and HR documentation.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Collaborated with multidisciplinary teams to enhance patient care pathways and outcomes.
Front Desk Supervisor
New Mexico Surgery Center Orthopaedics
Albuquerque, NM
09.2011 - 06.2021
- Supervised front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Trained and mentored front desk staff to enhance service quality and operational efficiency.
- Implemented streamlined communication protocols between departments to improve patient flow.
- Developed standard operating procedures for handling patient inquiries and complaints effectively.
- Monitored daily activities, identifying areas for process improvement and implementing solutions.
- Ensured compliance with healthcare regulations and standards in front desk operations.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Collected room deposits, fees, and payments.
- Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
Education
Associate of Science - Respiratory Therpay
Pima Medical Institute
Albuquerque, NM09-2010
Skills
- Multitasking and organization
- Data entry
- Decision-making
- Work Planning and Prioritization
- Relationship building
- Discretion and confidentiality
- Document management
- Scheduling and calendar management
- Administrative leadership
- Medical terminology
- Attention to detail
- Clear communication
Timeline
Provider Coordinator
Anesthesia Associates of New Mexico
06.2021 - Current
Front Desk Supervisor
New Mexico Surgery Center Orthopaedics
09.2011 - 06.2021
Associate of Science - Respiratory Therpay
Pima Medical Institute