Margaux Reynolds
Crystal,MN
Summary
Well-spoken and educated medical office coordinator with outstanding phone and email communication skills. Versed in HIPAA and patient privacy regulations. Communicates well with other practices and offices to coordinate medical records and referrals.
Overview
4
4
years of professional experience
Work History
Provider Coordinator
Courage Kenny Sports & Physical Therapy
Plymouth, MN
03.2020 - 09.2022
- Scheduled patients appropriately depending on their Plan Of Care recommendations.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Verified patient information by analyzing existing documents on file.
- Posted and attached information to claim files.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Customer Experience Representative Associate
Allina Health- Customer Experience Center
Coon Rapids, MN
06.2020 - 07.2020
- Routed calls to appropriate staff and clinics
- Communicated patient concerns using telephone encounters
- Demonstrated excellent patient care, and customer service skills
- Utilized time management skills to optimize caller experience and to assist in high call volumes
Sales Associate
Victoria's Secret
Bloomington, MN
08.2019 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
Monitoring Specialist
Vivint Home Security
Eagan, MN
08.2018 - 08.2019
- Performed incoming alarm screenings to determine severity.
- Offered emotional support during high stress situations.
- Dispatched appropriate emergency personnel depending on alarm type.
Education
Associate of Applied Science - Medical Administration
Anoka Technical College
Anoka, MN05.2024
High School Diploma -
Trio Wolf Creek Distance Learning Academy
Chisago City, MN01.2016
Skills
- Critical Thinking
- Organization and Time Management
- Collecting Intake Information
- Quality Patient Care
- Patient Health Information Access
- Reading Comprehension
- Adaptable and Flexible
- Calendar and Appointment Management
- Teamwork and Collaboration
Timeline
Customer Experience Representative Associate
Allina Health- Customer Experience Center
06.2020 - 07.2020
Provider Coordinator
Courage Kenny Sports & Physical Therapy
03.2020 - 09.2022
Sales Associate
Victoria's Secret
08.2019 - 03.2020
Monitoring Specialist
Vivint Home Security
08.2018 - 08.2019
Associate of Applied Science - Medical Administration
Anoka Technical College
High School Diploma -
Trio Wolf Creek Distance Learning Academy