Angelique Miles
Detroit
Summary
Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support.
Overview
4
4
years of professional experience
Work History
Medical Receptionist
Tenet Health
01.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Account Representative
Match RX
11.2022 - 01.2024
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Kept detailed records of customer interactions for optimal traceability.
- Implemented customized account plans to meet individual client needs.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
Surgical Scheduler
Beaumont Hospital
07.2022 - 10.2022
- Provided exceptional customer service when addressing patient inquiries or concerns regarding their scheduled surgeries.
- Contributed to departmental goals by actively participating in continuous improvement initiatives related to surgical scheduling processes.
- Demonstrated adaptability by managing unexpected schedule changes or emergencies, ensuring minimal disruption to other scheduled surgeries.
- Contributed to hospital efficiency by managing schedules for multiple operating rooms and surgical teams.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
Contact Center Representative
Henrey Ford Health Systems
11.2020 - 05.2021
- Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
- Anticipated scheduling conflicts and proactively resolved them before they impacted patient care or provider availability.
Education
High School Diploma -
Sierra Linda High School
Detroit, MI05-2014
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Office administration
- Patient registration
Timeline
Medical Receptionist
Tenet Health
01.2024 - Current
Account Representative
Match RX
11.2022 - 01.2024
Surgical Scheduler
Beaumont Hospital
07.2022 - 10.2022
Contact Center Representative
Henrey Ford Health Systems
11.2020 - 05.2021
High School Diploma -
Sierra Linda High School
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