Angelique Miles
Detroit
Summary
Results-driven healthcare professional with a focus on patient access and administrative support. Expertise in managing front-desk operations, ensuring accurate patient documentation, and resolving inquiries efficiently. Committed to delivering compassionate service and maintaining the highest standards of confidentiality in patient care.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
Conifer Health
Commerce
09.2025 - Current
- Educated patients on financial responsibilities and payment options available.
- Obtained and documented patient information in electronic health records systems.
- Assisted patients with registration processes and resolved inquiries promptly.
- Collected co-pays and other payments from patients at time of service.
- Scanned documents into electronic medical records system.
- Greeted patients and visitors in a courteous and professional manner.
Medical Receptionist
Tenet Health
Madison Heights
01.2024 - 09.2025
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Account Representative
Match RX
11.2022 - 01.2024
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Kept detailed records of customer interactions for optimal traceability.
- Implemented customized account plans to meet individual client needs.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
Contact Center Representative
Henrey Ford Health Systems
11.2020 - 10.2022
- Increased patient satisfaction through efficient appointment scheduling and effective cancellation management.
- Anticipated scheduling conflicts and resolved them proactively to ensure consistent patient care and provider availability.
- Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
Education
Bachelor of Science - Nursing
Arizona College of Nursing
Southfield, MI01-2028
High School Diploma -
Sierra Linda High School
Detroit, MI05-2014
Skills
- Patient registration
- Patient scheduling
- Appointment scheduling
- Insurance verification
- Front desk operations
- Patient services
- Patient care
- Patient transport coordination
- Telephone etiquette
- Office administration
- Medical terminology
Timeline
Patient Access Representative
Conifer Health
09.2025 - Current
Medical Receptionist
Tenet Health
01.2024 - 09.2025
Account Representative
Match RX
11.2022 - 01.2024
Contact Center Representative
Henrey Ford Health Systems
11.2020 - 10.2022
Bachelor of Science - Nursing
Arizona College of Nursing
High School Diploma -
Sierra Linda High School