Angelique Miller Graham
Reno,NV
Summary
Dynamic General Manager with a comprehensive experience and a track record at Jared Galleria of Jewelry, excelling in leadership and operations management. Achieved a remarkable 20% revenue growth through strategic special event execution and exceptional team development. Skilled negotiator with a strong client relations focus, fostering loyalty and satisfaction within the community.
Overview
30
30
years of professional experience
Work History
General Manager
Jared Galleria Of Jewelry
Reno, NV
07.2008 - 02.2026
- Managed and cultivated a diverse team of professionals, fostering a positive work environment and high employee satisfaction, with a overall score of 86% employee satisfaction. (highest in my region)
- Cultivated and maintained strong relationships with guest, vendors, and partners to ensure long-term success and loyalty. Increasing Jared #2424's Google score to 4.7 stars.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning. Taking Jared #2424 from a $3 million to a $5 million store in 4years.
- Orchestrated the successful execution of numerous large-scale special events and trunk shows, generating a revenue increase of 20% year after year.
- Responsible for the recruiting, hiring and training of team members. Guiding each team member to maintain high productivity, customer service and performance standards 3/3.
- Identified and qualified guest needs while negotiated and closed profitable customs and repairs with high success rate. My best margin being 86% for the year.
- Led daily operation to enhance customer service and sales performance. While maintaining a Elite President Club status of $1 million on personal sales.
General Manager
Harry Ritchie's Jewelers
Coos Bay, OR
03.1996 - 05.2008
- Directed daily operations, ensuring efficiency and exceptional customer service across multiple retail locations. Opened new stores, traveled with the the trunk show team, did collection calls, repossessions, bankruptcy court, reaffirmation agreements and court mediations.
- Led talent development initiatives, mentoring staff to enhance performance and improve team dynamics.
- Implemented strategic marketing campaigns, increasing brand visibility and driving sales growth in local markets.
- Oversaw inventory management processes, optimizing stock levels to meet customer demand while minimizing costs.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Established and developed comprehensive employee training programs to develop skills, (MIT), improve productivity, and maintain compliance with industry regulations.
- Lead and drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Certificate -
Le Vian Academy
New York, NY08-2023
Certificate - Diamondology
Gemological Science International
Reno, NV03-2015
Level 1 & 2 Certified -
Tag Heuer Academy
Reno, NV03-2009
Certificate - Diamondology & Gemology Certified
Diamond Council of America
New York, NY12-2005
High School Diploma -
Quincy Jr/Sr High School
Quincy, CA06-1995
Skills
- Exceptional leadership and team building
- Problem resolution identifying, analyzing, and over coming obstacles to maintain profits
- Operations management
- Team player with strong interpersonal skills
- Efficient multi-tasker
- Sales team development and coaching
- Sales expertise in Bridal, Colored Gemstones, Timepieces, Custom and Repairs
- Client relations, with a very strong and loyal client base in and around the local community
- Skilled negotiator
- Performance improvement
Timeline
General Manager
Jared Galleria Of Jewelry
07.2008 - 02.2026
General Manager
Harry Ritchie's Jewelers
03.1996 - 05.2008
Certificate -
Le Vian Academy
Certificate - Diamondology
Gemological Science International
Level 1 & 2 Certified -
Tag Heuer Academy
Certificate - Diamondology & Gemology Certified
Diamond Council of America
High School Diploma -
Quincy Jr/Sr High School