Angelique Mora
Los Lunas,NM
Summary
Reliable customer service professional with 5+ years of experience supporting clients in a fast-paced service setting. Skilled in call handling, appointment scheduling, and account updates. Trusted for clear communication, accurate recordkeeping, and timely resolution of customer concerns.
Overview
16
16
years of professional experience
Work History
Caregiver
Consumer Direct Personal Care
Albuquerque, New Mexico
02.2024 - Current
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Documented services, notes, and timesheets for Consumer Direct Personal Care records.
- Communicated client concerns and schedule changes with families and care coordinators.
- Maintained clean living areas, laundry, and personal care supplies.
Customer Service Representative
Advance Personal Care
Albuquerque, New Mexico
01.2011 - 10.2019
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered calls from Advance Personal Care clients about service needs and account questions.
- Scheduled personal care appointments and updated customer records in company systems.
- Explained Advance Personal Care policies, services, and next-step instructions to clients.
- Documented customer concerns and routed complex issues to supervisors.
Education
GED -
YDI
Albuquerque05-2008
Skills
- Customer service
- Call management
- Appointment management
- Client documentation
- Service management
- Scheduling
- Problem solving
Timeline
Caregiver
Consumer Direct Personal Care
02.2024 - Current
Customer Service Representative
Advance Personal Care
01.2011 - 10.2019
GED -
YDI