Angelique Polizzi
Virtual Solutions Of Angelique Polizzi LLC.
Leesville,SC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Beauty, Medical and building industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
30
30
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
Arise Virtual Solutions Inc. (subcontractor)
Leesville, SC
09.2018 - Current
- Provided primary customer support to internal and external customers in fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Owner and Operator
Salon Angelique
Summerville, SC
02.2006 - 12.2013
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Organized employee shifts and took peak times and seasonality into consideration.
- Maintained daily, monthly and quarterly records of costs and revenue.
- Maintained motivated and well-paid sales team by calculating commission payments on time.
- Enhanced product awareness by taking pictures of new and available product offerings and posting to company's website and media accounts.
Branch Operations Manager
Ted Lansing Corp
Charlotte, NC
06.1999 - 09.2004
- Maintained branch files for major accounts, investments and employees.
- Trained employees on proper procedures and strategies to improve productivity.
- Maintained scheduling for main branch to keep all shifts appropriately staffed.
- Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
- Entered orders into computer system quickly and in proper sequence.
- Checked outgoing orders for accuracy before delivery.
- Received and followed pick sheets to gather merchandise for customer orders.
- Prepared and packed boxes for overnight delivery.
Education
No Degree - Cosmetology Education
Trident Technical College
Charleston, SC 05.2011 - 12.2013
GED -
Melbourne Senior High School
Melbourne, FLSkills
Sales expertise
undefinedTimeline
Customer Service Representative
Arise Virtual Solutions Inc. (subcontractor)
09.2018 - Current
No Degree - Cosmetology Education
Trident Technical College
05.2011 - 12.2013
Owner and Operator
Salon Angelique
02.2006 - 12.2013
Branch Operations Manager
Ted Lansing Corp
06.1999 - 09.2004
GED -
Melbourne Senior High School
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