Dedicated Account Manager, bringing 5 years experience in corporate client service in Health care and 10 years in patient care care.
Canal Winchester,Ohio
Summary
Strategic-thinking Account Manger II with 5 years of experience cultivating partnerships, retaining top accounts and growing profit channels. Passionate leadership professional with expertise in expanding network connections, persuasively introducing products and implementing pricing strategies. Results-oriented team builder with extensive knowledge in CRM software.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Care Coordinator
Life Enriching Communities
Reynoldsburg, Ohio
11.2023 - Current
Streamlined coordination of care plans among healthcare providers and families.
Efficiently managed patient schedules and appointments for optimal workflow.
Created educational materials to empower patients and families with essential knowledge.
Assisted residents in medication management, ensuring compliance.
Oversaw monitoring of treatment plans while educating patients on health management strategies.
Site Supervisor
Vera Whole Health
Westerville, Ohio
01.2022 - 01.2023
Ensured high safety and efficiency standards while supervising daily site operations.
Optimized on-site resource allocation by coordinating labor and equipment schedules.
Implemented training programs for staff on equipment operation and compliance policies.
Collaborated with IT to resolve EHS system issues and launch the scanning system.
Managed vaccine orders for five sites, addressing compliance-related challenges effectively.
Account Manger II
Venture Solutions INC
06.2017 - 12.2022
Streamlined inventory management by obtaining stock quotes, ordering, and monitoring levels.
Facilitated change request processes through effective communication of customer project changes.
Updated pricing after sales and conducted mid-year and annual reviews for accuracy.
Delivered price quotes post-sale based on client requests, ensuring timely responses.
Managed daily communications with plant, clients, and sales for project-specific updates.
Designed and presented client-specific reports aligned with contractual turn-time requirements.
Leveraged knowledge of client businesses to identify growth opportunities and support daily needs.
Resolved quality issues promptly while improving processes to enhance efficiency and profitability.
Adjunct Instructor
American School Of Technology
Columbus, Ohio
08.2015 - 01.2017
Career Development / Tools for Success
Oft skills ( motivation drive, curiosity and the ability to learn quickly)
Eveloping and managing the class syllabus and ensuring that the syllabus meets department
and college standards
Lanned and creating lectures, in-class discussions and assignments
Rading assigned papers, quizzes and exams
Ssessed grades for students based on participation, performance in class, assignments and
examinations
Ollaborated with colleagues on course curriculum
Dvising students on how to be successful in class
Tayed updated on innovations and changes within their course field
Practice Administrator
Columbus Vascular Vein & Wound Center
Westerville, Ohio
05.2016 - 08.2016
Orchestrated the management of physician patient schedules
Anaged employee issues and resolves grievances/Values cultural diversity and other
individual differences in the workforce, ensuring that the organization builds on these
differences
Ensured employees are treated in a fair and equitable manner
Developed staff
through coaching, mentoring, rewarding, training, and guiding
Supported and assisted members with questions, concerns and directions
Esponsible for completion of all FMLA forms/Disability documents for patients and their family
members
Dvocate for patients for authorization of referrals, processed co-payments and outgoing
correspondence
maintained up-to-date data for provider in credentialing databases on -line system
facilitated the hiring and termination of employee with proper documentation according to
Uman Resource policies
Practice Manager
Metropolitan Family Care INC
Columbus, Ohio
03.2003 - 04.2015
Provided leadership and direction for claims management and patient relations
Coordinates
benefits enrollment for employees.Collects and distributes OSHA room-cleaning schedules;
conducts OSHA testing for all employees
Reviews statements invoices receipts and charges
Orders stocks, and maintains adequate inventories of all medical and office supplies
Manages
time reporting and other changes affecting payroll
Provides coverage as needed or on a regular
basis
Answers patient calls, letters and other correspondence as appropriate
Aligns people and
projects to achieve initiatives
Works with direct reports to develop goals and objectives and
performance standards for work assignments, monitors work status and progress including goals
and objectives
Values cultural diversity and other individual differences in the workforce,
ensuring that the organization builds on these differences
Ensures employees are treated in a
fair and equitable manner
Develops staff through coaching, mentoring, rewarding, training, and
guiding
Empowers employees and recognizes and rewards their contributions
Manages
employee issues and resolves grievances
Interviews, hires, and orients direct reports utilizing all
support tools provided by organization
Completes performance evaluations for direct reports
on a timely basis
Conducts disciplinary and termination meetings after consulting with
Esponsible for all aspects of credentialing with health plans
Completed all FMLA and disability
forms for patients and family member.
Education
Certified Medical Assistant -
Columbus State Community College
05.1999
Bachelor of Science - Health Care Administration
Southern New Hampshire University
Hooksett, NH
Skills
Persuasive communication expertise
Preparing contracts
Business development
Employee mentoring
Strong lead development skills
Affiliations
Dedicated Account Manager, with proven skills managing multiple projects/ accounts at one
time. Strong analytical skills capable of assessing conditions and implementing appropriate
intervention, effective trainer of new employees
Accomplishments
GMO Technician/ Health Care Management June 2000
Wards
Oche Diagnostics Cobas Mira Operator
Verest Advisory Committee
Rofessional affiliations/Organizations
Ccountable Health Community (AHC) March 2015-present
Merican Medical Technologist April 2000-2016
Verest Institute Advisory Committee 2010-2016
He Medical Group Of Ohio Board Member (OMAC) January 2005- April 2015
Certification
ail Design Professional, United States Postal Service - 2021