Angelique Renna
Howell Township,NJ
Summary
Seasoned professional in operations management known for high productivity and efficient task completion. Possess result-oriented specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of operational performance.
Overview
27
27
years of professional experience
Work History
Labor Relations Specialist
U.S. Postal Service, USPS
Bellmawr, NJ
10.2020 - 04.2021
- Assessed employee grievances, investigated complaints, and determined appropriate action in accordance with USPS policies and procedures.
- Provided advice and counsel to management on labor relations matters such as contract interpretation, discipline, termination of employment, job postings, union-management disputes.
- Represented Management in arbitration proceedings with employees and their representatives to resolve labor disputes.
- Developed strategies for successful negotiation of collective bargaining agreements with management.
- Prepared reports on labor relations activity for senior management review.
- Responded to requests from union representatives regarding employee issues or changes in working conditions.
- Represented employers at EEO mediation sessions with unions, when necessary.
- Advised management on best practices concerning handling grievances filed by employees.
- Interpreted existing collective bargaining agreements when requested by either party.
- Assisted management in developing strategies for negotiating with labor unions and obtaining optimum terms.
- Assessed risk levels associated with collective bargaining strategies.
- Investigated employee grievances and recommended appropriate actions based on collective bargaining terms.
- Met at the appropriate level in the grievance process with union representatives to resolve labor disputes.
Postmaster
U.S. Postal Service, USPS
Morganville, NJ
01.2017 - 10.2020
- Manage the operations of a small city post office.
- Performed daily opening and closing procedures of the post office.
- Organized mail sorting operations to ensure timely delivery.
- Provided customer service to patrons of the post office.
- Processed incoming and outgoing mail according to postal regulations.
- Ensured compliance with safety regulations when handling hazardous materials or equipment.
- Maintained accurate inventory levels for a variety of products and services offered by the post office.
- Responded to customer inquiries regarding postal services, pricing, and package tracking.
- Resolved customer complaints in an efficient manner while providing excellent customer service.
- Managed relationships with vendors to maintain quality supplies at competitive prices.
- Developed strategies to improve efficiency within the post office's operations.
- Analyzed data related to postal operations in order to identify areas needing improvement or optimization.
- Monitored staff member adherence with regulations and procedures.
- Kept shifts properly staffed by creating and distributing work schedules.
- Reviewed employees' work schedules and attendance prior to submission to payroll department.
Postmaster
U.S. Postal Service, USPS
Manalapan, NJ
03.2014 - 01.2017
- Manage operations for a medium-to-large-sized post office.
- Manage carriers and clerks directly or through subordinate supervisors in mail distribution, delivery, collection, and window services.
- Assisted in the hiring and training of new employees.
- Maintained financial records, including budgets, expenditures, and income.
- Ensured compliance with safety regulations when handling hazardous materials or equipment.
- Responded to customer inquiries regarding postal services, pricing, and package tracking.
- Resolved customer complaints in an efficient manner while providing excellent customer service.
- Managed relationships with vendors to maintain quality supplies at competitive prices.
- Prepared reports on operational activities for upper management review.
- Developed strategies to improve efficiency within the post office's operations.
- Created promotional campaigns to increase awareness of postal services available in the area.
- Analyzed data related to postal operations in order to identify areas needing improvement or optimization.
- Monitored staff member adherence with regulations and procedures.
- Enabled employees to boost skills by conducting training programs.
- Evaluated employee performance, offering feedback on areas needing improvement.
- Supervised and coordinated postal facility's operational, management, and supportive services.
- Participated in the collective bargaining process involving negotiations between management and labor unions during grievance proceedings.
Postmaster
U.S. Postal Service, USPS
Middletown, NJ
08.2013 - 04.2014
- Manage operations for a medium-to-large-sized post office.
- Manage carriers and clerks directly or through subordinate supervisors in mail distribution, delivery, collection, and window services.
- Assisted in the hiring and training of new employees.
- Maintained financial records, including budgets, expenditures, and income.
- Ensured compliance with safety regulations when handling hazardous materials or equipment.
- Responded to customer inquiries regarding postal services, pricing, and package tracking.
- Resolved customer complaints in an efficient manner while providing excellent customer service.
- Managed relationships with vendors to maintain quality supplies at competitive prices.
- Prepared reports on operational activities for upper management review.
- Developed strategies to improve efficiency within the post office's operations.
- Created promotional campaigns to increase awareness of postal services available in the area.
- Analyzed data related to postal operations in order to identify areas needing improvement or optimization.
- Monitored staff member adherence with regulations and procedures.
- Enabled employees to boost skills by conducting training programs.
- Evaluated employee performance, offering feedback on areas needing improvement.
- Supervised and coordinated postal facility's operational, management, and supportive services.
- Participated in the collective bargaining process involving negotiations between management and labor unions during grievance proceedings.
Postmaster
U.S. Postal Service, USPS
Ocean Gate, NJ
01.2013 - 08.2013
- Manage the operations of a small city post office.
- Performed daily opening and closing procedures of the post office.
- Organized mail sorting operations to ensure timely delivery.
- Provided customer service to patrons of the post office.
- Processed incoming and outgoing mail according to postal regulations.
- Ensured compliance with safety regulations when handling hazardous materials or equipment.
- Maintained accurate inventory levels for a variety of products and services offered by the post office.
- Responded to customer inquiries regarding postal services, pricing, and package tracking.
- Resolved customer complaints in an efficient manner while providing excellent customer service.
- Managed relationships with vendors to maintain quality supplies at competitive prices.
- Developed strategies to improve efficiency within the post office's operations.
- Analyzed data related to postal operations in order to identify areas needing improvement or optimization.
- Monitored staff member adherence with regulations and procedures.
- Kept shifts properly staffed by creating and distributing work schedules.
- Reviewed employees' work schedules and attendance prior to submission to payroll department.
Supervisor of Delivery/Customer Service Operations
U.S. Postal Service, USPS
Lakewood, NJ
07.2010 - 04.2013
- Organization and supervision of the processing of incoming and outgoing mail in a medium-to-large-sized office.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Ensured compliance with workplace safety regulations by providing training sessions for all subordinate employees.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Managed scheduling for staff, ensuring adequate coverage during peak workload seasons.
- Implemented new operational procedures, increasing efficiency.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Participated in the collective bargaining process by negotiating disputes through the grievance process.
Supervisor Delivery/Customer Service Operations
U.S. Postal Service
Bridgewater, NJ
01.2009 - 07.2010
- Organization and supervision of the processing of incoming and outgoing mail in a medium-to-large-sized office.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Ensured compliance with workplace safety regulations by providing training sessions for all subordinate employees.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Managed scheduling for staff, ensuring adequate coverage during peak workload seasons.
Implemented new operational procedures, increasing efficiency. - Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Participated in the collective bargaining process by negotiating disputes through the grievance process.
Supervisor Delivery/Customer Service Operations
U.S. Postal Service, USPS
Toms River, NJ
03.2008 - 01.2009
- Organization and supervision of the processing of incoming and outgoing mail in a medium-to-large-sized office.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Ensured compliance with workplace safety regulations by providing training sessions for all subordinate employees.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Managed scheduling for staff, ensuring adequate coverage during peak workload seasons.
- Implemented new operational procedures, increasing efficiency.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Participated in the collective bargaining process by negotiating disputes through the grievance process.
Associate Supervisor Delivery/Customer Service
U.S. Postal Service, USPS
Long Branch, NJ
08.2006 - 03.2008
- Organization and supervision of the processing of incoming and outgoing mail in a medium-to-large-sized office.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Ensured compliance with workplace safety regulations by providing training sessions for all subordinate employees.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Managed scheduling for staff, ensuring adequate coverage during peak workload seasons.
- Implemented new operational procedures, increasing efficiency.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Participated in the collective bargaining process by negotiating disputes through the grievance process.
City Letter Carrier
U.S. Postal Service, USPS
Long Branch, NJ
07.1994 - 08.2006
- Delivered mail and packages to residences and businesses within an assigned area on a daily basis.
- Operated company vehicle in a safe manner while delivering mail along the assigned route.
- Sorted mail for delivery, arranging mail in delivery sequence.
- Collected outgoing mail from homes and businesses to deliver to post office for processing.
- Observed road rules, weather, and road conditions and other factors to maintain safe driving record.
- Collected payments for CODs, stamps, and other services rendered.
- Inspected mailboxes for proper installation and condition.
- Processed customer complaints regarding postal service issues promptly and accurately.
- Provided customers with information about products and services offered by the Post Office.
- Assisted customers with change of address forms when needed.
- Ensured that all safety guidelines were followed during deliveries.
- Reported any suspicious activities to supervisors immediately.
- Performed daily pre-trip inspections on vehicles prior to use.
- Adhered to postal regulations and maintained knowledge of commonly used products and procedures.
Education
Bachelor of Science - Technical Management
DeVry University
New Brunswick, NJ10-2007
Associate of Arts - Social Sciences
Brookdale Community College
Lincroft, NJ05-2003
Skills
- Employee Relations
- Negotiation expertise
- Collective bargaining
- Grievance handling
- Disciplinary action management
- Training development
- Performance improvement strategies
- Procedure Implementation
- Coaching and Mentoring
- Workplace Safety
- Workflow Optimization
- Problem-Solving
- High-pressure environments
- Management
- Process Improvement
Timeline
Labor Relations Specialist
U.S. Postal Service, USPS
10.2020 - 04.2021
Postmaster
U.S. Postal Service, USPS
01.2017 - 10.2020
Postmaster
U.S. Postal Service, USPS
03.2014 - 01.2017
Postmaster
U.S. Postal Service, USPS
08.2013 - 04.2014
Postmaster
U.S. Postal Service, USPS
01.2013 - 08.2013
Supervisor of Delivery/Customer Service Operations
U.S. Postal Service, USPS
07.2010 - 04.2013
Supervisor Delivery/Customer Service Operations
U.S. Postal Service
01.2009 - 07.2010
Supervisor Delivery/Customer Service Operations
U.S. Postal Service, USPS
03.2008 - 01.2009
Associate Supervisor Delivery/Customer Service
U.S. Postal Service, USPS
08.2006 - 03.2008
City Letter Carrier
U.S. Postal Service, USPS
07.1994 - 08.2006
Bachelor of Science - Technical Management
DeVry University
Associate of Arts - Social Sciences
Brookdale Community College
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