Angelique Rodriguez
Garland
Summary
Dynamic professional with extensive experience in team supervision and customer relationship management at Dollar General. Proven track record in staff scheduling and employee training, enhancing operational efficiency. Adept at inventory management and delivering exceptional service, consistently achieving high customer satisfaction ratings. Strong analytical skills complemented by a commitment to fostering positive team environments.
Overview
29
29
years of professional experience
Work History
Assistant Manager
Dollar General
Garland
08.2023 - Current
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on company policies and procedures.
- Oversaw inventory management and stock replenishment processes.
- Monitored sales floor activities to enhance customer experience and engagement.
- Provided exceptional customer service and resolved customer inquiries effectively.
- Supervised daily operations including scheduling shifts, assigning duties.
Insurance Agent
American Entitlements
Garland
01.2022 - 01.2023
- Outbound call center primarily assisting seniors in selection of insurance that best fits their needs.
- Responsibilities include an average of 280 outbound dials a day along with assisting seniors in selecting proper coverage for their current needs.
Driver Associate
Uber
01.2018 - 01.2022
- Transportation of clients from school, business and other locations.
- Always maintain a professional demeanor even when faced with a difficult passenger as reflected by the 5-star rating I hold through the Uber passenger rating system.
- Displayed the ability to adjust on the fly to unforeseen circumstances such as unknown road closures or information regarding the pickup information being incorrect.
Warehouse Associate
Amazon
01.2017 - 01.2018
- Responsible for the daily count of products both incoming and outgoing.
- Oversaw the assignment of local delivery routes to drivers for both Amazon and independent entities.
- Filled orders according to pull sheets, with an extreme level of attention to detail displayed at all times to ensure accurate order delivery.
Sr Licensed Benefit Advisor
One Exchange
01.2013 - 01.2018
- A primarily inbound call center geared primarily at assisting seniors in making the change from group to individual medical and prescription coverage.
- Responsibilities include being licensed and appointed with various States and carriers.
- As well as continuing education and excellent, personable customer service skills to ensure a smooth transition in coverage for our seniors.
- One exchange is the nation's largest Medicare exchange.
Accounting Clerk
Sunridge Property Mgmt
01.1997 - 01.2010
- Responsibilities include verification of proper GL codes, processing invoices in excess of 900+ a week, answering vendor calls, filing, research, journal entries, printing checks as well as sending memos to on-site managers for 48 of our 90+ properties using programs SBT, Peachtree and Quickbooks.
Tax Preparer
H&R Block
01.1997 - 01.2000
- Tax Preparation, Data entry, phones, 10-key, Typing and customer service
Education
High School -
Garland High School
TXCertificates/Education - General Lines Agent – Life, Accident, Health & HMO, Basic Tax Preparation, Advanced Basic Tax Preparation
TX Dept on Insurance
Skills
- Staff scheduling
- Inventory management
- Customer relationship management
- Team supervision
- Employee training
- Sales analysis
Timeline
Assistant Manager
Dollar General
08.2023 - Current
Insurance Agent
American Entitlements
01.2022 - 01.2023
Driver Associate
Uber
01.2018 - 01.2022
Warehouse Associate
Amazon
01.2017 - 01.2018
Sr Licensed Benefit Advisor
One Exchange
01.2013 - 01.2018
Accounting Clerk
Sunridge Property Mgmt
01.1997 - 01.2010
Tax Preparer
H&R Block
01.1997 - 01.2000
High School -
Garland High School
Certificates/Education - General Lines Agent – Life, Accident, Health & HMO, Basic Tax Preparation, Advanced Basic Tax Preparation
TX Dept on Insurance