Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
Timeline
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Angelique Silvas

Rio Rancho,NM

Summary

Dynamic Store Manager at Dairy Queen Grill & Chill with expertise in cash handling and conflict resolution. Proven track record in optimizing store operations and enhancing team performance. Skilled in employee training and inventory management, consistently ensuring a smooth workflow and exceptional customer service. Passionate about fostering a positive work environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Store Manager

Dairy Queen Grill & Chill
Rio Rancho, NM
07.2022 - Current
  • Opening the store on Sundays and doing activities such as counting the money the day before, and doing some of the things that the owner of the store would do.
  • Some days, when the truck gets there and the owner of the store is away, there are very few of us who know how to unload the truck and do the paperwork that comes with it.
  • I can close the store as well; that includes having my night crew help out and make sure we are out by a certain time.
  • I help manage the store by setting up the ice cream machines, counting drawers, and cleaning around the store (cleaning windows, cleaning the back sink, cleaning the trash, etc.).
  • I try to de-escalate coworkers who are being treated unfairly, and I try to hear both sides.
  • Conducted daily store operations, including opening and closing procedures and cash handling.

Education

High School Diploma -

Rio Rancho High School
Rio Rancho, NM
05-2022

Skills

  • Cash handling
  • Store operations
  • Inventory management
  • Employee training
  • Customer service
  • Conflict resolution
  • Problem solving
  • POS systems
  • Store opening and closing

Affiliations

  • Basketball
  • Guitar
  • Yearbook
  • Softball
  • drawing
  • free styling on my own time, writing songs

Languages

English
Professional
Spanish
Limited

Accomplishments

  • once got honor roll in like 8th grade
  • i got to make the yearbook and got to see how others reacted to it
  • I was promoted at Dairy queen in less than a year.

Certification

I have taken the foodhandlers corse twice and passed both times i am willing to get anything else. i am working on getting my selling licenses

Timeline

Store Manager

Dairy Queen Grill & Chill
07.2022 - Current

High School Diploma -

Rio Rancho High School