Angelique Smith
Monroe,LA
Summary
Experienced customer service and technical support professional with a proven track record of enhancing customer satisfaction and streamlining operations. Skilled in problem-solving, technical assistance, and clear verbal communication. Demonstrated ability to excel in fast-paced environments, ensuring client needs are met and exceeded through effective engagement and support.
Overview
4
4
years of professional experience
Work History
CVS Retail OTC
Alorica
2024.12 - Current
- Managed insurance benefit orders and claims submissions, ensuring accuracy and timely resolution.
- Spearheaded the replacement of benefit cards, enhancing customer satisfaction.
Tech Support Senior Advisor
Teleperformance
2023.07 - 2024.11
- Led device troubleshooting efforts, significantly reducing escalations rates by providing expert guidance.
- Served as a mentor to new advisors, improving team performance and knowledge sharing.
Field Merchandiser
SASR
2022.01 - 2023.03
- Directed store remodels by effectively implementing planograms and coordinating merchandise relocation, streamlining the remodeling process.
Customer Service Advisor
Concentrix Cvg
2021.07 - 2021.12
- Enhanced customer experience by resolving inquiries related to HSA benefits and streamlining order placement and demographic updates.
Education
High School Diploma -
Alain LeRoy Locke High School
Los Angeles, CA1992-06
Skills
- Customer Relationship Management (CRM)
- Technical Troubleshooting
- Team Collaboration
- Conflict Resolution
- Time Management
Timeline
CVS Retail OTC
Alorica
2024.12 - Current
Tech Support Senior Advisor
Teleperformance
2023.07 - 2024.11
Field Merchandiser
SASR
2022.01 - 2023.03
Customer Service Advisor
Concentrix Cvg
2021.07 - 2021.12
High School Diploma -
Alain LeRoy Locke High School