Angelique Szabo
Summary
Accomplished group lead committed to supporting team success with expertise in cross-department collaboration and problem-solving. Demonstrated ability to adapt to evolving operational demands while maintaining high standards of performance. Proven track record in coordinating teams and ensuring operational excellence in high-pressure environments.
Overview
18
18
years of professional experience
Work History
Group Lead
Quest Diagnostics
05.2017 - Current
- Perform duties as supervisor designee, managing team operations in the supervisor's physical absence.
- Coordinate and collaborate cross-functionally with Sales, Laboratory Testing Services, IT, Billing, and Logistics to support daily operations and optimize workflow efficiency.
- Streamline employee onboarding by offering training guidance and continuous support for optimal productivity. Establish and enforce company procedures, aligning with safety requirements to mitigate risks.
- Function as the primary point of contact for staff and clients, resolving issues and providing operational support.
- Facilitated creative problem solving sessions to generate innovative solutions to challenges.
- Participated in hiring process, identifying and selecting candidates who fit team needs and company culture.
- Oversaw compliance with company policies and industry regulations within team operations.
Senior Phlebotomist
CSL Plasma
10.2016 - 05.2017
- Executed venipuncture and plasmapheresis procedures to collect plasma efficiently while ensuring donor safety and comfort. Utilized personal protective equipment to safeguard coworkers and donors effectively.
- Served as backup supervisor, facilitating operational oversight and supporting staff during high-volume donor flow to ensure smooth procedures.
- Oversaw donor experience, promptly notifying medical staff of adverse reactions to maintain safety and comfort.
- Sustained precise donor data in both manual and electronic donor management systems to facilitate regulatory compliance and reporting.
- Executed equipment calibration verification and performed maintenance and troubleshooting of machine alarms to ensure operational readiness.
Senior Phlebotomist
CSL Plasma
04.2008 - 05.2010
- Conducted venipuncture and plasmapheresis procedures to optimize plasma collection, ensuring both donor safety and product quality.
- Executed standard operating procedures (SOPs) for donor setup, venipuncture oversight, and disconnection during plasma collection, ensuring compliance and consistency.
- Assessed vein performance and streamlined collection processes to optimize donation time, enhance flow efficiency, and improve donor comfort.
- Maintained HSE and OSHA safety standards to create a safe clinical environment for donors and staff.
Education
GED -
Max S. Hayes
Cleveland05-2004
Skills
- Pediatric and geriatric care
- Patient assessment
- Performance assessment
- Schedule coordination
- Cross-functional collaboration
- Team coordination
- Problem solving
Timeline
Group Lead
Quest Diagnostics
05.2017 - Current
Senior Phlebotomist
CSL Plasma
10.2016 - 05.2017
Senior Phlebotomist
CSL Plasma
04.2008 - 05.2010
GED -
Max S. Hayes