ANGELIQUE L. WHITE
Summary
Hardworking student offering full-time work experience and extensive knowledge of Health Care Customer Service. Meticulous and detail-oriented with excellent observational, organizational, and communication skills. Polite and professional Customer Service Representative successful in applying strong communication and problem resolution skills to each patient's issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal patient relationships.
Overview
4
4
years of professional experience
Work History
Call Center Representative
Trinity Health IHA Medical Group
06.2023 - 11.2023
- Performed various clerical duties by filing and faxing documents and creating patient databases.
- Scheduled and unscheduled appointments for Primary Care locations.
- Exhibited high energy and professionalism when dealing with patients and staff.
- Promoted superior experience by addressing patient concerns, demonstrating empathy, and resolving problems swiftly.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Attended telephone skills and program information training sessions to boost aptitude.
- Cross-trained and provided backup support for organizational leadership.
Caregiver
Visiting Angels
01.2022 - 08.2022
- Assisted with daily living activities, running errands, and household chores.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Transported clients to and from medical appointments with safety and efficiency.
- Supported clients with daily living needs to maintain self-esteem and overall wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
Dental Receptionist
Brightside Dental Care
06.2019 - 08.2019
- Managed office logistics by scheduling appointments, following up with reminder phone calls, maintaining files and collecting payments.
- Pulled patients charts and placed them in proper order and area for each primary care oral health provider in office for each appointment of each week and collected and put them away as well in exact Alphabetical order.
- Performed various administrative tasks by filing, copying and faxing documents.
- Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
Education
Associate of Applied Science - Nursing
Wayne County Community College District
Taylor, MI05.2024
Skills
- Proficient in all EPIC functions
- Proficient in all Microsoft Office functions
- Strong problem-solving and conflict resolution skills
- Ability to establish priorities and face challenges head-on
- Calm and professional under pressure
- Highly self-motivated and self-sufficient
- Strong leadership skills but also works well within groups
Timeline
Call Center Representative
Trinity Health IHA Medical Group
06.2023 - 11.2023
Caregiver
Visiting Angels
01.2022 - 08.2022
Dental Receptionist
Brightside Dental Care
06.2019 - 08.2019
Associate of Applied Science - Nursing
Wayne County Community College District