Angelis Vigo Sotomayor
Jacksonville,FL
Summary
Accomplished professional with a proven track record at Walmart, adept in customer engagement and bilingual communication (English/Spanish). Excelled in complaint resolution and order accuracy, significantly enhancing customer satisfaction. Skilled in navigating high-stress situations, leading to improved loyalty and business outcomes. Demonstrates exceptional problem-solving abilities and a commitment to excellence.
Overview
6
6
years of professional experience
Work History
Online Grocery Associate
Walmar
Jacksonville, FL
04.2023 - Current
- Utilized dual monitors alongside various software resources to enhance efficiency.
- Helped customers locate products and checked store system for merchandise at other sites.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to online orders.
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Managed customer service inquiries and complaints for customer satisfaction.
- Collaborated with supply vendors and distributors to purchase supplies in bulk with favorable discounts.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Customer Service Representative
Walmat
Jacksonville, FL
01.2019 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Found different ways to problem solve complicated situations for better customer satisfaction.
Education
High School Diploma -
Englewood High School,
Jacksonville, FL06.2019
Skills
- Customer engagement
- Flexible scheduling
- Order accuracy
- Complaint resolution
- Problem solving
- Bilingual fluent in English and Spanish
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Online Grocery Associate
Walmar
04.2023 - Current
Customer Service Representative
Walmat
01.2019 - 10.2021
High School Diploma -
Englewood High School,