Angelis Vigo Sotomayor
St. Cloud
Summary
Bilingual customer service representative that specializes in time management. Well organized and reliable. A natural leader who leads by example. Great communication skills with a customer first approach. Punctual and passionate about any task put in front of me!!
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Walmart
St. Cloud
01.2019 - Current
- Resolved issues through effective communication and problem-solving skills.
- Managed returns and exchanges following company policies.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to enhance customer service quality.
- Handled customer complaints with empathy and professionalism making sure everyone felt heard and understood.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Education
High School Diploma -
Englewood High School,
Jacksonville, FL06.2019
Skills
- Fluent in Spanish
- Effective communication
- Time management
- Staff training
- Critical Thinking
- Customer service
Languages
Spanish
English
Timeline
Customer Service Representative
Walmart
01.2019 - Current
High School Diploma -
Englewood High School,
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