ANGELITA BROWN WILLIAMS
Norfolk,Virginia
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
28
28
years of professional experience
1
1
Certificate
1
1
Language
Work History
Correctional Lieutenant- Watch Commander
Commonwealth Of VA- Sussex 1and 2 Complex
01.2023 - 06.2024
- Improved inmate behavior by implementing structured routines and clear expectations.
- Maintained safety within the correctional facility through consistent monitoring and enforcement of rules and regulations.
- Reduced instances of misconduct by establishing positive relationships with inmates and addressing grievances in a timely manner.
- Conducted thorough investigations into incidents, ensuring proper documentation and follow-up actions were taken.
- Enhanced staff performance by providing ongoing training, guidance, and support to correctional officers under my supervision.
- Coordinated emergency response efforts during critical incidents, ensuring effective communication among team members and adherence to protocol.
- Managed daily operations within assigned unit, ensuring adequate staffing levels were maintained and resources were allocated effectively.
- Utilized strong conflict resolution skills to defuse tense situations among inmates or staff members, maintaining order within the facility.
- Evaluated staff performance regularly through observation and feedback sessions to support their professional development and maintain high levels of competence within the team.
- Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
- Responded to emergency situations and provided first aid following facility guidelines.
- Supervised 35 employees and monitored their performance.
Correctional Counselor
Commonwealth Of VA- Indian Creek Correctional
09.2022 - 01.2023
- Improved inmate behavior by implementing individualized counseling programs tailored to their specific needs.
- Reduced recidivism rates by providing effective career and educational guidance to inmates preparing for release.
- Enhanced facility safety with thorough assessments of inmate mental health and risk levels, ensuring appropriate placement in programs and housing units.
- Aided in successful inmate reentry into society through development of comprehensive discharge plans that included housing, employment, and community support resources.
- Provided crisis intervention services as needed, deescalating potentially dangerous situations involving inmate conflicts or self-harm incidents.
- Conducted regular case reviews for individual inmates to assess progress towards rehabilitation goals and adjust treatment plans accordingly.
- Facilitated group therapy sessions for inmates addressing substance abuse, anger management, and life skills development.
- Supported positive change within correctional environment by actively participating in staff training sessions focused on effective communication techniques and conflict resolution strategies.
- Promoted family engagement through facilitating visitation opportunities between inmates and their loved ones while adhering to strict security protocols.
- Conducted interviews for hiring of inmate job positions to identify optimal candidates.
- Conducted preliminary interviews for U.S. Parole Commission.
Correctional Sergeant
Commonwealth of VA- St. Brides
11.2017 - 09.2022
- Double-checked that all visitors had proper identification and were not carrying any contraband before entering the institution.
- Fostered and maintained climate of mutual respect free of harassment and intimidation to provide a safe environment for staff and inmates.
- Was responsible for processing and logging accurate and detailed incident reports.
- Was in charge of monitoring the security camera system 24 hours a day, 7 days a week to ensure the safety of people and property.
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
- Used X-ray machines, metal detectors, and Garrett wands to inspect all incoming items.
- All security violations and duress alarms were dealt with quickly and effectively.
- Gathered and organized all surveillance data and information to protect client possessions and workspaces.
- Ensured that all visitors had proper identification and were not carrying contraband before entering the institution.
- Monitored alarm systems to see if there were any unauthorized entries into restricted areas.
- Filled out daily work report sheets and assigned tasks to coworkers.
- Looked into all security and safety issues.
- Monitored control center, which included watching inmates, visitors, and employees for any signs of suspicious behavior.
Firearms Procedure Specialist
Virginia State Police
05.2017 - 11.2017
- Answered multiple calls to help customers with their questions and concerns
- Increased customer satisfaction by resolving firearms issues
- Investigated and conducted research in different areas of the Commonwealth dealing with the purchases of firearms
- Created detailed and pertinent reports to aid in business decision-making
- Worked with different agencies, ICE, ATF, Local Police in the area to determine illegal firearms purchases
- Had an excellent attendance record and was always on time for work
- Used Microsoft Office programs to collect, organize, and model data.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Traveled through-out the Commonwealth to ensure the legitimacy of purchasing firearms.
Correctional Officer
Commonwealth Of VA- St. Brides Correctional
08.2008 - 05.2017
- Double-checked that all visitors had proper identification and were not carrying any contraband before entering the institution
- Fostered and maintained a climate of mutual respect free of harassment and intimidation to provide a safe environment for staff and offenders
- Was in charge of inspecting housing cells and directing teams to conduct in-depth searches for contraband or damage
- Reported any emergency situations that arose on the floor
- Was in charge of assigning officer tasks such as cleaning cells and stocking clean laundry
- Was in charge of monitoring the security camera system 24 hours a day, 7 days a week to ensure the safety of people and property
- Used X-ray machines, metal detectors, and Garrett wands to inspect all luggage
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior
- Kept accurate and detailed records of everything that happened during each shift
- Looked into all security and safety issues
- Was in charge of 5 employees and their task performance, as well as 1290 offenders
- Answered the phone in both routine and emergency situations
- Was in charge of securing a level 5-secured compound that housed more than 50 employees.
Correctional Officer
Commonwealth Of VA- Sussex One State Prison
08.2003 - 11.2008
- Conducted regular dorm sanitation and maintenance checks and reported the findings to the appropriate personnel
- Was in charge of inmate intake and processing, which included paperwork, searches, interviews, and fingerprinting
- Answered questions from the general public, other staff, inmates, and visitors to resolve concerns
- Received and inspected mail, property, and funds from visitors on behalf of designated inmates
- Escorted inmates to and from their cells, as well as to and from court, hospitals, and medical appointments
- Was in charge of 1200 inmates who were housed in a maximum security unit.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Conducted routine and emergency head counts.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Completed intake paperwork, fingerprints, and searches.
- Prepared reports to document incidents and violations.
- Interviewed inmates to obtain information and evidence.
Customer and Quality Assurance Analyst
Cox Communications
06.1996 - 07.2002
- Increased and improved my knowledge of new software and tools by attending all available trainings and seminars
- To apply customer service to potential customers with phone/cable and internet services
- To dispatch technician's to one's home for technical problems
- To provide resolutions for customers that was in financial situations
- To speak with irate customers that was in need of a supervisor, and to demonstrate leadership skills to other employees
- To train new hires on various products and to score them on their knowledge of the products
- To run/write reports on all technicians job, as to what was completed and to dispatch additional help if needed, monitor GPS system
- To provide correct and professional information to the public when needed if an emergency arises
- Tracked, prioritized, and organized defects, collaborating with the development team to ensure timely corrections
- Communicated with all outside contractors.
- Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
- Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
- Organized and maintained work environment to allow for maximum productivity.
Education
Some college (No degree) - Political Science
Old Dominion University
Norfolk, VANo Degree - Political Science
Virginia State University
Petersburg, VAHigh School Diploma -
Norview High School
Norfolk, VA01.1992
Skills
- Strong verbal communication
- Conflict resolution
- Team Leadership
- Report writing
- Supervision
- MicroSoft Office: Word, PowerPoint, Excel, Outlook
- Customer service
Certification
Currently, I hold the following:
VCIN certified
DCJS certified
Weapons Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Correctional Lieutenant- Watch Commander
Commonwealth Of VA- Sussex 1and 2 Complex
01.2023 - 06.2024
Correctional Counselor
Commonwealth Of VA- Indian Creek Correctional
09.2022 - 01.2023
Correctional Sergeant
Commonwealth of VA- St. Brides
11.2017 - 09.2022
Firearms Procedure Specialist
Virginia State Police
05.2017 - 11.2017
Correctional Officer
Commonwealth Of VA- St. Brides Correctional
08.2008 - 05.2017
Correctional Officer
Commonwealth Of VA- Sussex One State Prison
08.2003 - 11.2008
Customer and Quality Assurance Analyst
Cox Communications
06.1996 - 07.2002
Some college (No degree) - Political Science
Old Dominion University
No Degree - Political Science
Virginia State University
High School Diploma -
Norview High School
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