Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Angelita Gomez

Temple,TX

Summary

At Shipleys Donuts, excelled as a Customer Service Representative by effectively managing high-stress situations and resolving customer complaints with empathy, boosting loyalty and repeat business. Demonstrated exceptional money handling and active listening skills, contributing to improved customer retention and satisfaction. Collaborated on best practices, enhancing team efficiency and service delivery.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Shipleys Donuts
02.2023 - 05.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

Child Development -

Howard College
Big Spring, TX

Skills

Money handling abilities

Timeline

Customer Service Representative

Shipleys Donuts
02.2023 - 05.2025

Child Development -

Howard College

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Angelita Gomez