Angelito Nipas
Hicksville,NY
Summary
With a proven track record at Kia Motors, I excel in strategic business planning and fostering team leadership. My expertise in service quality management and ability to mentor staff has significantly enhanced operational efficiency and customer satisfaction. Renowned for trustworthy leadership, I've driven teams to achieve and exceed set objectives, ensuring Mazda Dealership's service standards are unparalleled.
Overview
2025
2025
years of professional experience
Work History
Service Manager
Kia Motors
The Bronx, NY
10.2022 - 12.2024
- Provided technical support for hardware and software issues experienced by customers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Ensured compliance with applicable laws and regulations related to services provided.
- Created standard operating procedures for all service functions.
- Maintained records of all customer interactions and transactions.
- Created detailed reports on service activities for senior management review.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Resolved customer complaints quickly and effectively.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Developed strategies for improving customer experience through enhanced product features or improved processes.
- Performed root cause analysis on recurring problems encountered by customers.
- Negotiated contracts with vendors and suppliers to secure favorable terms.
- Conducted performance reviews and provided constructive feedback to staff members.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Assisted in the development of marketing campaigns targeted at increasing sales opportunities from existing clients.
- Resolved customer complaints in a timely manner.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Monitored service performance metrics to identify areas of improvement.
- Reviewed customer billing statements for accuracy prior to release.
- Trained new employees on the use of customer relationship management software systems.
- Hired and trained service department staff to drive performance.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Created employee work schedules to keep shifts properly staffed.
- Analyzed competitive offerings to ensure the service department remained competitive.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Prepared and managed the service department budget, optimizing expenses to increase profitability.
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Coordinated with sales and marketing teams to develop service offers and promotions.
- Monitored and analyzed service metrics to identify trends and areas for improvement.
- Developed and implemented service protocols to enhance operational efficiency.
- Adhered to customer service standards to foster satisfaction and retention.
- Represented the service department in executive meetings, providing reports and insights on performance and initiatives.
- Handled customer complaints and resolved issues promptly to maintain positive relationships.
Service and Auto Parts Director
Mazda Dealership
Wantagh, NY
01.2019 - 08.2022
Service Manager
Education
Bachelor of Mechanical Engineering -
University of California, Berkeley
Berkeley, CA01-1985
Skills
- Strategic business planning
- Productivity monitoring
- After-sales support
- Vendor sourcing
- Inventory management
- Trustworthy and honest
- Workplace safety
- Coaching and mentorship
- Maintenance and repair
- Service order flow
- Service scheduling
- Service quality management
- Service and parts teams management
- Customer service management
- Problem-solving
- Performance evaluations
- Team leadership
- Employee training and development
- Staff supervision
Timeline
Service Manager
Kia Motors
10.2022 - 12.2024
Service and Auto Parts Director
Mazda Dealership
01.2019 - 08.2022
Service Manager
Bachelor of Mechanical Engineering -
University of California, Berkeley