Angelitt Tijerina
McAllen,TX
Summary
Dynamic and results-oriented professional with a proven track record at Texas De Brazil, adept in customer service and team collaboration. Excelled in enhancing guest satisfaction and streamlining operations, demonstrating exceptional communication and multitasking skills. Increased efficiency and fostered positive customer relationships, leveraging expertise in guest relations and telephone reception.
Graduated from beauty school. I’m looking for more experience and becoming an aesthetician. I do love doing facial, waxing ,eyebrow lamination , Lash lamination as well tint.I do know how to do lashes as well, clusters and extensions.
Professional esthetician with strong focus on skin health and beauty treatments. Proven ability to adapt to changing client needs while delivering exceptional results. Collaborative team player known for reliability and effective communication. Skilled in facial treatments, skincare analysis, and product recommendations.
Experienced with providing comprehensive skincare services, including facials, peels, and waxing. Utilizes client-focused approach to create customized treatment plans tailored to individual needs. Knowledge of latest skincare products and techniques ensures continuous client satisfaction and retention.
Sales-focused, customer-oriented Esthetician skilled in various types of facials. Expertise in marketing and promotional events.
Professional with strong background in providing high-quality waxing services, prepared to deliver exceptional client experiences. Skilled in various waxing techniques, maintaining hygiene standards, and ensuring client comfort. Strong focus on team collaboration and adaptability, consistently achieving results in dynamic environments. Known for reliability, precision, and fostering positive client interactions.
Overview
3
3
years of professional experience
Work History
Host
Texas De Brazil
2024.02 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Sales Associate
Kids Footlocker
2022.06 - 2023.11
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Sales Associate
American Eagle AC
2021.07 - 2022.01
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Mission Beaut Institute
Mission, TX10.2024
916 Mahtomedi Academy
White Bear Lake, MN06.2023
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Adaptable to change
- Exceptional communication
- Detail-oriented
- Professional appearance
- Telephone reception
- Guest relations
- Facials
- Waxing
- Lashing
- Tint & Lamination
Timeline
Host
Texas De Brazil
2024.02 - Current
Sales Associate
Kids Footlocker
2022.06 - 2023.11
Sales Associate
American Eagle AC
2021.07 - 2022.01
Mission Beaut Institute
916 Mahtomedi Academy