ANGELLA ANDREWS
Fairburn,GA
Summary
Sales management expert adept at developing and executing sales goals that enhance team performance and drive operational success. Committed to fostering a culture of excellence through effective training, performance management, and strategic oversight, resulting in significant sales growth and improved customer satisfaction.
Overview
12
12
years of professional experience
Work History
Virtual Sales Manager
AT&T
Atlanta, California
11.2020 - Current
- Established sales goals and strategies that drove growth in sales and profitability.
- Evaluated employee progress and compliance by monitoring daily performance metrics.
- Supervised and trained over 60 employees on effective selling techniques.
Retail Store Manager
AT&T
Atlanta, GA
07.2016 - 11.2020
- Utilized sales analysis tools to identify opportunities and threats in customer dynamics.
- Achieved and surpassed challenging sales targets in results-driven sales environment.
- Transformed struggling operation into profitability within six months through coaching and behavior adjustments.
- Trained team members on effective strategies for meeting operational and sales goals.
- Managed all aspects of store operations, including maintenance organization and purchasing functions.
- Oversaw employee performance, addressing issues to enhance efficiency and productivity.
- Reduced shrinkage by monitoring inventory closely and enforcing security procedures.
- Exceeded sales goals while driving business objectives by motivating staff and promoting targeted products.
Customer Service Manager/Assistant Manager
AT&T
Atlanta, GA
08.2014 - 07.2016
- Cultivated positive relationships with customers, management, and customer service team members to enhance workplace environment.
- Supervised and trained customer service team to deliver exceptional service, improving retention and satisfaction.
- Guided staff in resolving complex customer issues by implementing targeted solutions.
Skills
- Goal and performance management
- Sales analysis and strategy
- Team leadership and coaching
- Budgeting and inventory management
- Client account management
- Effective documentation skills
- Problem solving and conflict resolution
- Compliance oversight and reporting
Timeline
Virtual Sales Manager
AT&T
11.2020 - Current
Retail Store Manager
AT&T
07.2016 - 11.2020
Customer Service Manager/Assistant Manager
AT&T
08.2014 - 07.2016