Angella Chevannes

• First point of contact in walk in retail brokerage office
• Asked customers questions to determine, verify and solve common problems.
• Documented customer interactions in internal database to maintain customer service history details.
• Looked for additional ways to expand products to customers by upselling new products and services.
• Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
• Suggested operational improvements to enhance quality, improve production times and reduce costs.

Training for Remote Customer Service

• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Organized and maintained displays to achieve clean and appealing product layouts.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
• Removed damaged, out-of-code, not-in-set and discontinued items from displays.

• Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
• Explained the components and benefits of membership in an MDVIP affiliated physician practice.
• Enrolled new patients in doctors concierge practice.
• Established goals and created action plans to achieve goals and consistently met sales goals

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Placed stock, mutual funds and bond trades
• Processed checks, wires and EFT redemptions
• Documented and detailed calls and complaints using call center's CRM database.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.