Experienced professional with over a decade of dedicated support in mental health, housing, and facility operations. Skilled in accurately assessing intake referrals, processing applications, and interpreting complex eligibility guidelines. Known for clear communication with clients to ensure timely and compliant case management. Strong background in eligibility assessment, client service, and achieving results through effective teamwork and adaptability. Proficient in managing caseloads with a focus on accuracy, efficiency, and maintaining confidentiality.
Hi, I’m
Angella Tatum
Care Coordinator/Intake Specialist
Walnut Creek,CA
Summary
Overview
13
years of professional experience
Work History
Bay Area Community Services
Housing Eligibility Specialist
03.2019 - Current
Job overview
- Review, collect data, and screen applications to determine program eligibility for various programs and services. Detects and evaluates potential fraud utilizing multiple electronic information systems.
- Enter and maintain data accuracy into the database in a timely manner.
- Manage housing efforts for homeless citizens, including locating properties, and executing lease agreements to ensure smooth transition for tenants.
- Developed and maintained strong relationships with a variety of property owners and managers.
- Monitoring supportive services provided to consumers in housing placements.
- Ensured lease terms were followed by coordinating housing inspections, agreement reviews, and regular check-ins. Provide tenant education, housing counseling, and manage disputes.
County Of Alameda, Dept of Aging
Public Service Health Aide
08.2012 - Current
Job overview
- Provide case management, and care for elderly individuals with physical and/or mental disabilities located in long-term and short-term care facilities.
- Managed patient schedules arrange transportation services, appointment scheduling, and provide resources for various social service programs.
Bay Area Community Services
Care Coordinator
03.2018 - 02.2019
Job overview
- Managed initial admission process of new clients. Gather information, verify eligibility, schedule appointments. Maintained accurate and organized record of patient information and interactions.
- Communicate effectively with patients, families, referring sources, and healthcare professionals.
- Provide ongoing support and follow ups.
- Facilitate crisis intervention, crisis assessment, and supportive counseling in a milieu, or individual setting through observation and documentation.
- Support patient wellness by developing personalized treatment goals alongside patients, family members, caregivers, and fellow health professionals.
- Direct daily operational functions alongside the program manager.
Education
California State University, East BayHayward, CA
Bachelors Of Arts Degree from Human Development, B.A
University Overview
Skills
- Intake coordination
- Skilled in conducting individualized assessments
- Coordinate daily tasks to streamline client onboarding
- Timely communication
- Referral documentation and tracking
- Information accuracy assessment
- Contribute to projects enhancing customer satisfaction
- Skilled in both independent and team-oriented tasks
- Detail-oriented reporting
- Strong customer service orientation
- Driven individual
- Secure digital document management
- Effective verbal and written communication
- Mature conflict resolution
- Customer service and support expertise
- Skilled in data entry and Microsoft Office
- Dedicated to delivering exceptional customer service
Awards
Awards
Dean's List Academic Achievement Award, Residential Care Facility for Elderly (RCFE) Certificate August -2024Timeline
Housing Eligibility Specialist
Bay Area Community Services
03.2019 - Current
Care Coordinator
Bay Area Community Services
03.2018 - 02.2019
Public Service Health Aide
County Of Alameda, Dept of Aging
08.2012 - Current
California State University, East Bay
Bachelors Of Arts Degree from Human Development, B.A
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