Summary
Overview
Work History
Education
Skills
Timeline
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Angellee Palmer

Summary

Hello, My name is Angellee Palmer, I've been in the service industry for over 20 years, I'm a fast learner, Good communicator, great at multitasking, honest, and adapt well to situations, My strengths is my ability to care for others. What I'm looking for is the opportunity to be apart of a team that has the same goals in the success of the company. I'm an attentive, comprehensive, and consistent team player with strong organizational skills and accuracy.

Overview

31
31
years of professional experience

Work History

Service Manager

Janga By Derrick’s/ Island Pride Inc
06.2016 - Current
  • Met with customers to discuss service needs and offer available solutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Monitored team performance, adhered to service level agreements and provided detailed job training.

General Manager

Island Pride Inc
02.2016 - Current
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.

Shift Leader Manager/ Cashier

Smart & Final
07.1993 - 06.2003
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.

Education

Some College (No Degree) - General Education

Santa Monica College
Santa Monica, CA

Skills

  • Upselling
  • Employee Support
  • Honest and Trustworthy
  • Energetic and Outgoing
  • Team Leadership
  • Hospitality and Accommodation
  • Multitasking and Organization
  • Process Implementation
  • Customer Service Management
  • Word Processing

Timeline

Service Manager

Janga By Derrick’s/ Island Pride Inc
06.2016 - Current

General Manager

Island Pride Inc
02.2016 - Current

Shift Leader Manager/ Cashier

Smart & Final
07.1993 - 06.2003

Some College (No Degree) - General Education

Santa Monica College

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Angellee Palmer