ANGELL KATHERINE ARGOMEDO ANGULO
Puebla
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
GARDINERS BAY COUNTRY CLUB
05.2025 - Current
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction with dining experience.
- Collaborated with kitchen staff to coordinate timely food delivery and optimize workflow during peak hours.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Assisted in training new servers on menu knowledge, service techniques, and club policies.
Bartender
CEDAR HAMMOCK COUNTRY CLUB
10.2024 - 05.2025
- Prepared and served beverages according to established recipes and customer preferences.
- Maintained cleanliness of bar area, ensuring compliance with health and safety standards.
- Engaged with customers to provide exceptional service and enhance overall experience.
- Assisted in managing inventory by tracking supplies and ordering as needed.
Food and Beverage Attendant
BATSON RIVER RESTAURANT
05.2024 - 10.2024
- Provided exceptional customer service by promptly addressing inquiries and fulfilling requests.
- Assisted in maintaining cleanliness and organization of dining areas to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery to guests.
Busser
BATSON RIVER RESTAURANT
05.2023 - 10.2023
- Assisted servers in delivering food and beverages promptly to enhance guest satisfaction.
- Maintained cleanliness of dining area, ensuring a welcoming atmosphere for patrons.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Reset and cleaned tables quickly to prepare for new customers.
Host
Ocean Reef Club Key Largo
11.2022 - 05.2023
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Assisted in training new hosts on customer service protocols.
- Coordinated with kitchen staff to relay guest requests efficiently.
- Monitored dining area for cleanliness and guest satisfaction levels.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Housekeeper
THE RIDGELINE HOTEL
06.2022 - 10.2022
- Maintained cleanliness and organization in guest rooms, common areas, and facilities.
- Operated cleaning equipment and utilized appropriate chemicals for various surfaces.
- Conducted inventory checks of cleaning supplies and reported shortages to management.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Spa Attendant
Fairmont Hotel
10.2021 - 05.2022
- Maintained cleanliness and organization of spa facilities, ensuring a welcoming environment for guests.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly to enhance satisfaction.
- Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.
Bartender
Amarillo Country Club
05.2021 - 10.2021
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
Server Assistant
Four Seasons Hotels and Resorts
12.2017 - 03.2018
- Assisted servers with timely delivery of food and beverages to enhance guest satisfaction.
- Maintained cleanliness and organization of dining area to ensure a welcoming environment.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
Housekeeping Room Attendant
SNOWKING RESORT AND GRAND VIEW LODGE
12.2015 - 03.2016
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Maintained cleanliness and organization of assigned rooms to ensure guest satisfaction.
Education
Bachelor of Science - Business Administration And Management
CESAR VALLEJO UNIVERSITY
LIMA, PE12-2016
Skills
- Strong work ethic
- Exceptional customer service
- Customer service
- Cleanliness standards
- Safe food handling
- Team collaboration
- Table bussing
- Beverage preparation
Certification
- Awarded by the Texas alcoholic Beverage Commission, February 2021 - Seller training certification.
- Awarded by the Ministry of Tourism of the Government of Mexico, November 2019 - Distinctive H: Hygienic handling of food.
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Server
GARDINERS BAY COUNTRY CLUB
05.2025 - Current
Bartender
CEDAR HAMMOCK COUNTRY CLUB
10.2024 - 05.2025
Food and Beverage Attendant
BATSON RIVER RESTAURANT
05.2024 - 10.2024
Busser
BATSON RIVER RESTAURANT
05.2023 - 10.2023
Host
Ocean Reef Club Key Largo
11.2022 - 05.2023
Housekeeper
THE RIDGELINE HOTEL
06.2022 - 10.2022
Spa Attendant
Fairmont Hotel
10.2021 - 05.2022
Bartender
Amarillo Country Club
05.2021 - 10.2021
Server Assistant
Four Seasons Hotels and Resorts
12.2017 - 03.2018
Housekeeping Room Attendant
SNOWKING RESORT AND GRAND VIEW LODGE
12.2015 - 03.2016
Bachelor of Science - Business Administration And Management
CESAR VALLEJO UNIVERSITY
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