Angellou Amal Caponpon
Clinton,NJ
Summary
Offering strong foundation in customer service and teamwork, eager to learn and excel in pharmaceutical environment. Brings ability to quickly grasp pharmaceutical concepts and apply precise data entry skills. Ready to use and develop attention to detail and communication skills. Skilled pharmacy professional with proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care. Experienced with preparing and dispensing medications accurately and efficiently. Utilizes strong organizational skills to manage inventory and maintain compliance with regulations. Knowledge of working collaboratively with pharmacists and healthcare teams to ensure optimal patient care.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens Pharmacy
07.2022 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collected co-payments or full payments from customers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
Pharmacy Technician
Walgreen Pharmacy
09.2019 - 07.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collected co-payments or full payments from customers.
Pharmacy Technician
Rite Aide Pharmacy
01.2008 - 09.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
Education
PHARMACY TECHNICIAN
WARREN COUNTY COMMINUTY COLLEGE
WASHINGTON NJPHLEBOTOMY
HUNTERDON COUNTY POLYTECH
FLEMINGTON,NJLicensed Practical Nurse
Warren County Technical School
Washington, NJ06.2024
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Insurance billing/verification
- Answering customer questions
- Medication dispensing
- Prescription filling
- Pharmacy/Nursing ethics
- Drug inventory control
- Pharmacy and customer records management
- Pharmacy law compliance
- Medication administration
- Vital signs monitoring
- Patient/Medical documentation
- Diabetes management
Certification
- First Aid/CPR/AED Instructor Certification – Red Cross.
- Licensed Pharmacy Technician - New Jersey Boards of Pharmacy.
- Immunization Administration Certification for Technicians - American Pharmacists Association (APhA).
- Certified Pharmacy Technician (CPht) - National Healthcareer Association (NHA)
Timeline
Pharmacy Technician
Walgreens Pharmacy
07.2022 - Current
Pharmacy Technician
Walgreen Pharmacy
09.2019 - 07.2022
Pharmacy Technician
Rite Aide Pharmacy
01.2008 - 09.2019
PHARMACY TECHNICIAN
WARREN COUNTY COMMINUTY COLLEGE
PHLEBOTOMY
HUNTERDON COUNTY POLYTECH
Licensed Practical Nurse
Warren County Technical School