Angel M. Jones
Milwaukee
Summary
Versatile Medical Customer Service Representative known for providing exceptional professional service and supporting complex medical cases. Meticulous recorder of sensitive personal data following appropriate security protocols. Supportive front-line staff prioritizes and triages cases to filter caseload to available physicians.
Overview
5
5
years of professional experience
Work History
Lead Medical Receptionist
Premise Health
09.2024 - Current
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
- Referred and screened patients to make best use of resources, triage staff, and serve community members.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
Release of Information Specialist
ScanSTAT Technologies
04.2022 - 11.2024
- Coordinated patient information flow through caregivers, insurance companies, billing departments and patients.
- Reproduced protected health information by using data extraction and file management techniques.
- Maintained historical reference by abstracting and coding clinical data such as diseases, operations procedures and therapies.
- Resolved medical record discrepancies by collecting and analyzing information.
Lead Patient Access Representative
Froedtert Health
09.2021 - 03.2022
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Trained new staff on filing, phone etiquette and other office duties.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Nuclear Pharmacy Technician
Cardinal Health
08.2020 - 09.2021
- Counted, measured, and compounded medications following standard procedures.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from healthcare providers and companies
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Education
Associate of Applied Science - Respiratory Therapist
Milwaukee Area Technical College
Milwaukee, WISkills
- Insurance verification
- Patient scheduling
- Pharmaceutical calculations
- Appointment management
- Records management
- Insurance claims
Timeline
Lead Medical Receptionist
Premise Health
09.2024 - Current
Release of Information Specialist
ScanSTAT Technologies
04.2022 - 11.2024
Lead Patient Access Representative
Froedtert Health
09.2021 - 03.2022
Nuclear Pharmacy Technician
Cardinal Health
08.2020 - 09.2021
Associate of Applied Science - Respiratory Therapist
Milwaukee Area Technical College