Angelo Camargo
St. Petersburg,FL
Summary
Dynamic Service Manager with a proven track record at All World Lift Truck, excelling in team leadership and customer service. Expert in optimizing service operations and enhancing client retention through effective problem-solving. Committed to employee training and development, fostering a culture of continuous improvement while ensuring high-quality workmanship and safety standards.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Service Manager
All World Lift Truck
Tampa, FL
05.2024 - Current
- Oversaw maintenance schedules, ensuring optimal performance of lift truck fleet.
- Managed customer relationships, addressing concerns to foster loyalty and retention.
- Coordinated cross-departmental initiatives to drive efficiency in service operations.
- Analyzed service metrics to identify trends and inform strategic decision-making.
- Mentored junior staff, promoting a culture of continuous improvement and teamwork.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Service Technician
Towlift Inc
Brooklyn Heights, Oh
01.2016 - 01.2023
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
- Conducted detailed inspections of equipment to identify potential issues, preventing costly future repairs.
- Ensured optimal operation of machinery by conducting regular maintenance checks and repairs, significantly reducing downtime.
Service Technician
Martin Industrial Lift Truck
Cleveland, OH
07.2013 - 12.2015
- Explained diagnostic findings to customers and outlined repair or service options.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Established strong relationships with vendors, facilitating the procurement of high-quality parts at competitive prices.
Service Technician
Towlift Inc.
Brooklyn Heights, Oh
09.2002 - 05.2013
- Inspected equipment to diagnose operational issues.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
AJ Gates
Solon, OH
06.1998 - 09.2002
- Diagnosed and repaired mechanical issues on various equipment, ensuring optimal performance.
- Conducted routine maintenance checks to enhance equipment reliability and prevent downtime.
- Collaborated with team members to troubleshoot complex problems, improving resolution times.
- Utilized diagnostic tools and software for precise identification of faults in systems and machinery.
Education
High School Diploma -
Midpark High School
Middleburg Heights, OhSkills
Positive attitude
Team leadership
Multitasking and organization
Problem-solving
Customer service
Critical thinking
Reliable and responsible
Employee training and development
Certification
Multiple Crown Lift Truck Certifications
Multiple Caterpillar Lift Truck Certifications
Clark Lift Truck Certification
MCFA Certification
Basic Electric Lift Truck Certification
IC Lift Truck Certification
Hydraulic repair certification
Diagnostic certifications for Wiring Schematics
Timeline
Service Manager
All World Lift Truck
05.2024 - Current
Service Technician
Towlift Inc
01.2016 - 01.2023
Service Technician
Martin Industrial Lift Truck
07.2013 - 12.2015
Service Technician
Towlift Inc.
09.2002 - 05.2013
AJ Gates
06.1998 - 09.2002
High School Diploma -
Midpark High School