Angelo Ellis
Lynnwood
Summary
Over 12 years in Management with a good track record of effective team leadership and operational oversight. Consistently met or exceeded goals through collaborative efforts and adaptability to changing currents. Skilled in conflict resolution, process improvement, and helping create a positive work environment.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Pottery Barn
09.2024 - Current
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Supervised and trained a team of 12 employees, providing guidance and support to maximize productivity
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Analyzed sales data to identify trends and opportunities for improvement, implementing effective strategies accordingly
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Coordinated team schedules to optimize staffing levels and enhance customer service.
- Implemented visual merchandising strategies to improve product presentation and drive sales.
Co Manager
Nicekicks
05.2019 - 05.2024
- Oversaw daily operations and staff performance to enhance store efficiency.
- Trained and mentored team members on customer service excellence and product knowledge.
- Developed promotional strategies that increased foot traffic and enhanced customer engagement.
- Resolved customer inquiries and complaints, ensuring a positive shopping experience for all patrons.
- Collaborated with other members of management team & cooperate team to help plan and execute successful events.
Assistant Manager
Johnston and Murphy
09.2018 - 04.2019
- Help The company figure out standards for visual floorsets
- Led weekly team meetings to discuss performance metrics and set actionable goals.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Lead Supervisor
Adidas
11.2016 - 07.2018
- Led training initiatives for new hires, enhancing skills and promoting a collaborative environment.
- Enhanced customer satisfaction with timely responses to inquiries and effective resolution of issues.
- Oversaw daily operations and staff performance to enhance store efficiency.
- Oversaw daily operations and staff performance
Assistant Manager
Footlocker
10.2014 - 09.2016
- Oversaw daily operations to maintain store cleanliness and organization.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Increased sales through effective merchandising strategies and targeted promotions.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
High School -
Bellingham high school
Bellingham, WA07.2012
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff management
- Conflict resolution
- Retail operations
- Employee scheduling
- Customer rapport
Accomplishments
- Managed a $20M store with footlocker in 2016
- Help build out a brand new store front in Bellevue Square mall With footlocker in 2017
Timeline
Assistant Manager
Pottery Barn
09.2024 - Current
Co Manager
Nicekicks
05.2019 - 05.2024
Assistant Manager
Johnston and Murphy
09.2018 - 04.2019
Lead Supervisor
Adidas
11.2016 - 07.2018
Assistant Manager
Footlocker
10.2014 - 09.2016
High School -
Bellingham high school