Angelo Gonzalez
Tampa,FL
Summary
Assistant Supervisor with over 5 years of experience in hospitality work environments where staff management and customer service were priority. Trained and developed exceptional team that delivered on corporate goals and met benchmarks for customer satisfaction. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Supervisor of Aquatics
Adventure Island
07.2022 - Current
- Improved team productivity by implementing efficient workflow processes and providing constructive feedback.
- Streamlined communication between departments for enhanced collaboration and improved overall results.
- Assisted in the development of training materials to ensure a consistent learning experience for new hires.
- Contributed to the successful completion of projects by proactively identifying potential roadblocks and offering solutions.
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Facilitated open lines of communication with staff members, fostering a positive work environment conducive to productivity.
- Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.
- Conducted regular performance reviews, providing constructive feedback designed to help employees reach their full potential.
- Ensured compliance with company policies and industry regulations by diligently monitoring operations and addressing issues proactively.
- Worked closely with other supervisors to create a cohesive, high-performing team that consistently met or exceeded company objectives.
Host
Berns Steakhouse
09.2022 - 06.2023
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Seafood Associate
Winn Dixie Supermarket
01.2021 - 06.2022
- Improved customer satisfaction by providing exceptional service and in-depth knowledge of seafood products.
- Enhanced product quality by maintaining a clean, organized, and well-stocked seafood department.
- Increased sales by offering personalized recommendations to customers based on their preferences and needs.
- Ensured food safety by adhering to proper storage, handling, and preparation guidelines for all seafood items.
- Streamlined order fulfillment by utilizing point-of-sale systems effectively for accurate inventory tracking and management.
- Prepared custom orders for clients efficiently while maintaining attention to detail and quality control standards.
- Increased customer loyalty through proactive communication regarding product availability, upcoming promotions, or special requests fulfillment.
Education
Associate - Accounting
Hillsborough Community College
Tampa, FLSkills
- Personnel Management
- Task Delegation
- Process Improvements
- Employee Motivation and Discipline
- Staff training
- Delegation skills
- Interpersonal skills
- Leadership abilities
- MS Office
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified American Red Cross Lifeguard Instructor, American Red Cross - June 2023 to present
- Certified American Red Cross Lifeguard, American Red Cross - July 2022 to present
Languages
English
Native or Bilingual
Timeline
Host
Berns Steakhouse
09.2022 - 06.2023
Assistant Supervisor of Aquatics
Adventure Island
07.2022 - Current
Seafood Associate
Winn Dixie Supermarket
01.2021 - 06.2022
Associate - Accounting
Hillsborough Community College