Angelo Mazza
Palmyra,PA
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Retail Store Manager
Xfinity Store By Comcast
02.2021 - Current
- Managed store organization, maintenance, and purchasing functions.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed routine store inventories.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
Assistant Store Manager
Sprint By IMobile
07.2019 - 02.2021
- Trained and guided team members to maintain high productivity and performance metrics.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Sales Consultant
Verizon Wireless
05.2019 - 07.2019
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Provided sales and customer service assistance to walk-in traffic
- Maximized customer retention by resolving issues quickly.
- Presented [Product or Service] using interactive materials such as videos, charts and slideshows.
- Maintained organized, presentable merchandise to drive continuous sales.
Warehouse Lead
Ace Hardware
02.2018 - 04.2019
- Oversaw daily operations and shipping and handling processes.
- Managed resource allocation and scheduling of employees.
- Trained employees on equipment operation and safety protocols.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
Indirect Fire Infantryman
Pennsylvania Army National Guard
11.2012 - 11.2018
- Patrolled designated coverage areas and evaluated terrain for defensive use.
- Directed logistical training procedures in accordance with military regulations.
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Trained in use of tear gas, passive ordnance, and explosives.
- Researched targets developed by various modes of intelligence to determine relevance to mission objectives and usefulness in field operations.
Warehouse Picker
Dollar General Distribution Center
05.2017 - 01.2018
- Worked with customers to pack items according to specific desires and requirements.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Created and enforced detailed organization processes to increase quality and service standards.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Warehouse Supervisor
Hhgregg
02.2016 - 04.2017
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Developed comprehensive staff training program to improve employee performance and morale.
- Managed merchandise inventory transactions.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Maintained high levels of accuracy in daily operations.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
Warehouse Picker
Cummins Sales And Service
07.2015 - 01.2016
- Worked with customers to pack items according to specific desires and requirements.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Created and enforced detailed organization processes to increase quality and service standards.
- Pre-assembled containers to be easily selected by packing associates.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
Warehouse Picker
Ingram Micro
07.2014 - 06.2015
- Worked with customers to pack items according to specific desires and requirements.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Created and enforced detailed organization processes to increase quality and service standards.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
High School Diploma -
Northern Lebanon Senior High School
Fredericksburg, PA06.2012
Skills
- Problem-Solving Strengths
- Special Assignments
- Profit and Loss Control
- Sales Analysis
- Accurate Money Handling
- Payment Processing
- Corrective Actions
- Financial Oversight
Accomplishments
- Promoted to Assistant Manager in only 8 months, then to store manager 5 months later, lead store to Net Promoter Score of 90% which was the highest in the whole company.
- Achieved the Rank of Sergeant. (E-5) in 2016, starting from E-1 in 2012.
Timeline
Retail Store Manager
Xfinity Store By Comcast
02.2021 - Current
Assistant Store Manager
Sprint By IMobile
07.2019 - 02.2021
Sales Consultant
Verizon Wireless
05.2019 - 07.2019
Warehouse Lead
Ace Hardware
02.2018 - 04.2019
Warehouse Picker
Dollar General Distribution Center
05.2017 - 01.2018
Warehouse Supervisor
Hhgregg
02.2016 - 04.2017
Warehouse Picker
Cummins Sales And Service
07.2015 - 01.2016
Warehouse Picker
Ingram Micro
07.2014 - 06.2015
Indirect Fire Infantryman
Pennsylvania Army National Guard
11.2012 - 11.2018
High School Diploma -
Northern Lebanon Senior High School