Angelo Moscato
Saugus,MA
Summary
Results-driven assistant manager with experience in operations and inventory management. Skilled in staff coordination and training, fostering a positive work environment while ensuring exceptional service delivery.
Dedicated professional with a proven track record in customer service, team leadership, and operations management. Committed to enhancing team performance and delivering exceptional service.
Dynamic leader with expertise in problem-solving and staff management. Known for enhancing operational efficiency and customer satisfaction through effective training and strategic planning.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Kellys Roast Beef
Danvers, MA
07.2025 - Current
- Assisted in daily operations management, ensuring smooth workflow and efficient service delivery.
- Coordinated staff schedules to optimize labor efficiency and meet peak demand periods.
- Trained new team members on operational procedures and customer service best practices.
- Monitored inventory levels, placing orders to maintain adequate stock for kitchen operations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Analyzed sales data to identify trends, informing decision-making for menu adjustments and pricing strategies.
- Collaborated with management to develop promotional strategies that increased customer engagement.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Assistant Manager
Kellys Roast Beef
Dedham, MA
02.2025 - 07.2025
- Assisted in daily operations management, ensuring smooth workflow and efficient service delivery.
- Coordinated staff schedules to optimize labor efficiency and meet peak demand periods.
- Trained new team members on operational procedures and customer service best practices.
- Monitored inventory levels, placing orders to maintain adequate stock for kitchen operations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Analyzed sales data to identify trends, informing decision-making for menu adjustments and pricing strategies.
- Collaborated with management to develop promotional strategies that increased customer engagement.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Manager in Training
Kellys Roast Beef
Danvers, MA
04.2024 - 02.2025
- Managed daily operations, ensuring compliance with health regulations and quality standards.
- Assisted in training new staff on food preparation and safety standards.
- Coordinated inventory management, optimizing stock levels to reduce waste.
- Implemented customer service protocols, enhancing guest satisfaction and experience.
- Analyzed sales trends to assist in menu planning and pricing strategies.
- Developed weekly staff schedules to ensure adequate coverage during peak hours.
- Monitored kitchen processes, identifying areas for efficiency improvements to streamline operations.
- Enhanced team performance by implementing effective training strategies and management techniques.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
- Maximized productivity through regular performance evaluations, providing constructive feedback, and setting clear expectations for staff members.
- Coordinated staffing schedules to ensure optimal coverage during peak hours without sacrificing employee satisfaction or work-life balance considerations.
- Gained knowledge of company policies, protocols and processes.
- Handled day-to-day customer or client questions via telephone or email.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Assisted with onboarding of new employees by providing training and development resources.
- Used company reports to analyze sales, gross profit and inventory activities.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Cashier
Kellys Roast Beef
Saugus, MA
07.2022 - 04.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Assisted in managing inventory by restocking items as needed during shifts.
- Collaborated with team members to enhance service speed and accuracy during peak hours.
- Handled cash management tasks, ensuring accurate drawer balancing at shift end.
- Adapted quickly to new procedures and promotions, supporting sales initiatives effectively.
- Trained new cashiers on operational processes and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
High School Diploma -
Northeast Metro Tech
Wakefield, MASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Employee scheduling
- Operations management
- Team building
- Retail operations
- Sales strategies
- Sales growth
- Sales reporting
- Orientation and training
- Employee performance evaluations
- Project management abilities
- Cost reduction
- Cost control
- Project management
- Performance reviewing
- Budgeting and finance
- Financial management
- Schedule oversight
- Promotional planning
- Workplace safety compliance
- Inventory management
- Budget assistance
- Computer skills
- Organizational skills
- Multitasking
- Active listening
Accomplishments
- Supervised team of 35 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
Spanish
Full Professional
Italian
Professional Working
English
Native or Bilingual
Timeline
Assistant Manager
Kellys Roast Beef
07.2025 - Current
Assistant Manager
Kellys Roast Beef
02.2025 - 07.2025
Manager in Training
Kellys Roast Beef
04.2024 - 02.2025
Cashier
Kellys Roast Beef
07.2022 - 04.2024
High School Diploma -
Northeast Metro Tech