Angelo Sanchez
Romance Store
Fort Worth
5
years of professional experience
Dedicated professional with extensive experience in customer service and team leadership. Known for effective problem resolution and strategic planning, contributing to increased sales and a positive workplace culture.
Work History
General Manager
2 Years 5 Months- Oversaw daily operations, ensuring efficient store management and customer satisfaction.
- Developed marketing strategies to enhance brand visibility and drive sales growth.
- Trained and mentored staff on customer service best practices and operational procedures.
- Managed inventory levels, optimizing stock replenishment processes to reduce waste.
- Coordinated events and in-store promotions to engage customers and boost foot traffic.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Barista Trainer
1 Year 6 Months- Trained new baristas on beverage preparation and customer service standards.
- Developed training materials to enhance team knowledge of products and processes.
- Conducted ongoing evaluations of barista performance to ensure quality and consistency.
- Implemented best practices for equipment maintenance and safety protocols.
- Collaborated with management to identify areas for operational improvement within the store.
- Mentored staff in upselling techniques to boost sales and customer satisfaction.
CDT - Certified Deli Trainer
1 Year- Conducted regular training sessions to improve staff knowledge of menu items and customer service standards.
- Developed and implemented training programs for new hires to enhance service quality and operational efficiency.
- Monitored trainee performance and provided constructive feedback to support skill development and confidence building.
- Collaborated with management to refine training materials, ensuring alignment with company policies and procedures.
Education
High School Diploma
Skills
Operations management
Project oversight
Strategic development
Staff management
Staff training
Team leadership
Customer relations
Scheduling management
Problem resolution
Communication skills
Collaborative mindset
Leadership
Timeline
General Manager
Romance Store
03.2024 - CurrentRead More
Barista Trainer
Starbucks
07.2022 - 01.2024Read More
CDT - Certified Deli Trainer
McAlisters Deli
07.2021 - 07.2022Read More
RL Paschal High School
High School Diploma
Read More