ANGELO WALKER
ATLANTA,US
Summary
Results-driven professional with over 12 years of experience excelling in clinical and administrative settings. Exceptional skills in project management, triage, and patient education, consistently optimizing patient care and operational efficiency. Committed to leveraging extensive expertise to drive innovative healthcare solutions and foster a culture of continuous improvement.
Overview
12
12
years of professional experience
Work History
Medical Assistant II
Laureate Medical Group
04.2024 - 07.2024
- Scheduled and obtained pre authorizations for various insurance payers.
- Scheduled and rescheduled patient appointments for various specialty locations through the portal and phone system.
- Obtained patient medical history, medication reconciliation , symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Monitored and recorded vital signs, administered IM/SQ medications, EKG’s and dressing changes.
- Assisted physicians, advanced practitioners and nurses with physical examinations, treatments and patient preparation for procedures.
- Maintained patient medical record and documents care provided according to organizational policies.
- Transcribed orders, printed lab reports and provided printed reports to physicians and advanced practitioners for procedures.
Back Office Coordinator
Piedmont Hospital
05.2016 - 05.2023
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Obtained pre-authorization for BCBS, Medicare, Commercial, and other payers
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization..
- Organized team workload and prioritized tasks to streamline office functions in a deadline-driven environment.
- Provided backup to front desk to step in to assist with various tasks whenever employees were absent or at lunch.
- Mentored and developed clinical staff, fostering a culture of continuous learning and patient centered care excellence.
- Pioneered COVID testing protocols, establishing a regional hub that prioritized patient safety while maintaining operational efficiency.
- Optimized resource allocation through strategic supply management and regular facility inspections, ensuring seamless practice operations.
- Facilitated cross-functional teamwork by adapting to both front and back office roles, improving overall patient experience and care delivery.
- Streamlined clinical processes in EPIC, enhancing patient information management efficiency and accuracy.
- Expedited medication prior authorizations and DME orders.
Registered Medical Assistant
Favorite Healthcare Staffing
11.2015 - 03.2016
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information in Athena EMR.
- Managed inventory of medical supplies and equipment to maintain optimal clinic operations.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Assisted in the training and onboarding of new medical assistants, ensuring knowledge and proficiency in all duties and responsibilities.
- Performed medical records management, including filing, organizing and scanning documents into Athena EMR.
- Scheduled and rescheduled appointment requests received through the phone system and EMR.
Registered Medical Assistant
Vanderbilt Medical Center
05.2013 - 02.2015
- Facilitated seamless patient care by coordinating with multidisciplinary teams, managing medication refills, and executing DME orders efficiently.
- Offered comprehensive support, including appointment scheduling, transcribing, and answering individualized patient queries in EPIC.
- Successfully initiated patients into specialty drug therapy programs and home health agencies.
- Conducted comprehensive patient assessments, including Mini Mental Exams and specimen collection, ensuring accurate diagnostics and treatment planning.
- Optimized patient care workflow by efficiently managing transfers, administering injections, and coordinating with specialists for improved outcomes.
- Obtained prior authorizations for medications to help ensure continuity of care.
Medical Records Specialist
Oakhurst Medical Center
07.2012 - 12.2012
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Supported the transition to electronic health records by transferring information from paper charts to the EMR system
Education
Bachelor Of Education - Education
Alabama A&M University
Normal, ALMedical Assistance
Everest Institute
Decatur, GASkills
Microsoft Suite, Medical Terminology, Prior Authorizations, Insurance Verification, Patient Education, Counseling, Diagnostic Test Interpretation, Injections, HIPAA/JCACHO compliance, Medication Reconciliation, EMR experience (EPIC, Athena, eClinicals), Project Management, Process Improvement, Customer Service, Conflict Resolution,
Scheduling, Knowledge of CPT codes and ICD-10, Phone Triage, Telehealth experience, Supply chain Management
Timeline
Medical Assistant II
Laureate Medical Group
04.2024 - 07.2024
Back Office Coordinator
Piedmont Hospital
05.2016 - 05.2023
Registered Medical Assistant
Favorite Healthcare Staffing
11.2015 - 03.2016
Registered Medical Assistant
Vanderbilt Medical Center
05.2013 - 02.2015
Medical Records Specialist
Oakhurst Medical Center
07.2012 - 12.2012
Bachelor Of Education - Education
Alabama A&M University
Medical Assistance
Everest Institute
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