Angelo J. DeLuca
Sales Service Associate
Park Ridge,IL
Summary
Customer-oriented Sales Service Associate with 3 years of experience committed to providing exceptional experience by responding swiftly to customer demands. First-rate negotiation, problem resolution and time management abilities. Proven ability to build and solidify customer relationships, develop client loyalty and increase customer retention. Seeking a position that utilizes my academic knowledge and previous work experience. Dedicated and driven to help the company meet its goals while taking on individual responsibilities.
Overview
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Sales Service Associate
Oil-Dri Corporation of America
Chicago, IL
09.2018 - Current
- Extensively follow through with operations and logistics to ensure proper entry, timely delivery, and accurate billing of customer orders.
- Develop and maintain strong customer interactions and relationships.
- Follow up on domestic orders, maintain standards, and prioritize tasks through high phone volume and computer usage in order to guarantee accuracy.
- Develop and maintain strong customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Facilitate with customers, management and sales team to problem-solve and/or forecast customer needs and recommend appropriate solution.
- Collaborate and coordinate with cross-functional departments such as demand planning, logistics, quality, and accounts receivable/accounts payable.
- Cultivate customer relationships by developing a deep knowledge of customer’s business and preferences to develop a strong relationship.
- Compile data highlighting key metrics to report information, determine trends and identify methods for improving customer relationships.
Building Attendant
Centennial Fitness Center
Park Ridge, IL
02.2018 - 09.2018
- Operated as an active manager providing supervision to employees, overseeing and expediting customer service responsibilities, and deriving problem solving techniques.
- Engineered extreme attention to detail focusing on procedural changes in order to address facility and scheduling concerns, customer service related issues, and employee conflict.
- Competent at RecTrac data management system, Microsoft Office applications, data entry, and cash control and reporting procedures.
Fitness Attendant
Centennial Fitness Center
Park Ridge, IL
11.2016 - 02.2018
- Provided detail-oriented contributions to each job responsibility.
- Deployed organizational skills for daily duties.
- Executed helpful customer service on all inquiries.
- Promoted collaborative communication with customers and employees and assisted in coordinating customer records.
Education
Bachelor of Science - Finance
DePaul University
09.2013 - 06.2017
Timeline
Sales Service Associate
Oil-Dri Corporation of America
09.2018 - Current
Building Attendant
Centennial Fitness Center
02.2018 - 09.2018
Fitness Attendant
Centennial Fitness Center
11.2016 - 02.2018
Bachelor of Science - Finance
DePaul University
09.2013 - 06.2017
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